Cage Cashier

Cage Cashier

The Cage Cashier is responsible for conducting financial transactions including the redemption of gaming tickets, cash advances, check cashing, and player card transactions in a fast-paced gaming environment. This position ensures an accurate, secure, and guest-friendly experience while maintaining compliance with company policies and gaming regulations. The ideal candidate is reliable, detail-oriented, and committed to delivering excellent guest service during the swing shift.

Redeem TITOs (Ticket-In Ticket-Out), racing vouchers, and sports betting tickets accurately and courteously. Count and record assigned funds, balance cash drawer throughout and at end of shift. Perform check cashing and cash advance transactions, including verifying guest identification. Accurately complete financial forms such as CTRs (Currency Transaction Reports), W2Gs (Winning Statements), and MTLs (Monetary Transaction Logs). Process and maintain player card accounts; issue new cards and redeem points for cash or prizes. Maintain guest service standards while answering questions and resolving issues. Ensure safety and security of guests, funds, and fellow team members. Maintain confidentiality and comply with all internal controls and regulatory requirements. Collaborate with team members and assist in vault exchanges as needed. Perform other related duties as assigned by management.

High degree of accuracy in handling large sums of cash and completing paperwork. Excellent customer service and communication skills. Ability to multitask and stay focused in a high-volume, high-pressure environment. Strong attention to detail, integrity, and professionalism. Familiarity with POS systems, cage operations, or casino software preferred. Ability to follow strict procedures and regulatory compliance standards. Availability to work swing shifts, weekends, holidays, and nights as required.

High school diploma or equivalent required. Minimum 6 months experience in cash handling, cashiering, or banking preferred. Experience in a gaming or casino environment is a plus. Must be able to obtain and maintain a valid Kentucky gaming/racing license.

Must be able to stand for long periods (up to 8+ hours per shift). Manual dexterity to operate cash-handling equipment and computer terminals. Occasionally lift and move up to 25 lbs. Work is performed in a secure cage area within a gaming facility. Exposure to noise, lights, and secondhand smoke typical in a casino environment. Must be able to work the scheduled swing shift, including weekends and holidays.