Safety and Security Supervisor

Job Description

Job Description

Overview

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.

Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.

Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Responsibilities

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

• Supervise and lead the Security team in daily operations, providing guidance, support, and leadership in the absence of Security Management.

• Monitor the property through regular patrols, security gate duties, and surveillance systems to ensure a safe and secure environment for guests and colleagues.

• Respond to security-related concerns, incidents, and emergencies, utilizing sound judgment and established procedures to resolve situations effectively.

• Ensure compliance with OSHA regulations, safety standards, and established security protocols, including the proper operation of medical, intrusion, and fire alarm systems.

• Provide exceptional guest service while fostering a welcoming, safe, and secure environment that reflects the Canyon Ranch mission and luxury hospitality standards.

• Assist with team training, scheduling, performance management, and administrative responsibilities while maintaining accurate records and handling confidential information appropriately.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• A High School diploma, GED, or equivalent, along with 3–5 years of experience in security or a related field.

• Previous security or law enforcement experience is required, with experience in a hospitality or luxury service environment preferred.

• A minimum age of 21, at least two years of licensed driving experience, and a valid driver’s license with a clean driving record.

• CPR and First Aid certification within the first three (3) months of employment.

• The ability to operate medical, fire alarm, and communications equipment, along with proficiency in Microsoft Office applications and other relevant computer systems.

• Strong written and verbal communication, problem-solving, and organizational skills, with the ability to exercise sound judgment, remain composed under pressure, and effectively prevent or respond to stressful situations and emergencies.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth.