Advisory Specialist I, FedRAMP

Position Overview New York, New York, United States; Washington, District of Columbia, United States The Services team has unrivalled expertise across corporate governance, audit, risk, compliance, and regulatory environments in many sectors. They have the scale and reach to deliver significant change smoothly, leveraging solution design and delivery to provide global, dynamic, flexible, and reliable outcomes with lasting results. Their vision is to partner as trusted advisors, working in joint teams that complement client strengths with the right mix of talent. An Advisory Specialist I is an early‑career consultant in the Services team who supports delivery of audit, risk, and compliance solutions for clients. They assist with discovery and requirements capture by reviewing client documentation and helping lead discovery workshops to understand current processes and needs. Guided by senior advisors, they translate requirements into technical design documents, configure and iterate Diligent One prototypes, deliver enablement training, maintain issue logs, and follow the standard project methodology to deliver on time and in scope. Key Responsibilities Utilize product and domain expertise to deliver customer requests and create a delightful customer experience. Be responsible for the timely and quality delivery of the services requested by customers. Collaborate with Customer Success Managers, Senior Managers and Managers to ensure any new service requests are handled appropriately or routed the request to the correct teams. Document and maintain the standard operating procedures for performing the customer‑specific request. Consult with the global implementation teams and customer success teams to provide technical guidance to the customer to leverage more value from the product. Required Experience/Skills Ability to effectively engage customer personnel in solution discussions to resolve issues regarding compliance, vendor management, information security and/or risk management requirements and goals. Ability to work as part of a team to deliver in tight timeframes and respond quickly in an ever‑changing environment. Experience with CMMC and NIST frameworks. Experience in Microsoft Office, especially Microsoft Excel. 2‑3 years of experience in an internal or external client‑facing or consulting role. Preferred Experience/Skills Undergraduated degree in a relevant area (e.g., Business Administration, Compliance Management, Legal & Ethics, Supply Chain Management, Engineering, Information Security or MIS). Experience with GRC and/or analytic tools. Experience in a platform‑based product/solution. U.S pay range: $56,000 - $71,000 USD About Diligent Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. We are building the future with people who think boldly and move fast. Whether you are designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA; we look for individuals willing to ask the big questions and experiment fearlessly. Location: Hybrid work model with at least 50% onsite requirements in one of our Diligent office locations. Offices are in New York City, Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. Equal Employment Opportunity Diligent is a drug‑free workplace and an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical or mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender identity or expression, medical condition, genetic information, or sexual orientation in accordance with applicable federal, state, and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. #J-18808-Ljbffr Diligent