REVER-pharmacy Technician

Pharmacy Technician

This onsite Pharmacy Technician role in Cary, NC focuses on supporting patients with rare diseases by simplifying access to their medications and delivering highly personalized care. You will handle high-volume phone interactions with patients, manufacturers, and insurance companies, manage prior authorization workflows, and work within a specialty pharmacy environment that does not involve direct face-to-face patient contact. The position offers the opportunity to cross-train on all aspects of Skyclarys and develop into a subject matter expert, with potential for conversion to a full-time role based on performance and business needs.

Responsibilities

• Answer inbound calls from patients, manufacturers, and insurance companies in a professional and courteous manner.
• Make outbound calls to patients, insurance companies, and manufacturers to gather information and provide updates on patient cases.
• Obtain clinical documentation from providers offices required for prior authorization approvals for patient therapies.
• Submit clinical documentation to each insurance plan according to their specific submission requirements and formats.
• Follow up on prior authorization submissions in a timely manner to monitor status and secure approvals.
• Learn and accurately use the pharmacy management system to process patient pharmacy claims.
• Follow established standard operating procedures consistently to maintain accurate and compliant records.
• Document clear and accurate progress notes for approximately 25-30 calls per day.
• Communicate effectively with leadership and team members to ensure alignment on patient cases and workflow priorities.
• Demonstrate strong attention to detail in all documentation, data entry, and claim processing tasks.
• Work independently with minimal guidance while managing changing assignments from day to day.
• Provide compassionate service to patients and maintain respectful, collaborative relationships with teammates.
• Utilize Microsoft Teams and Microsoft Outlook to manage communications and coordinate daily activities.
• Support overall specialty pharmacy operations by contributing to a positive, engaged, and patient-focused team culture.

Essential Skills

• Strong critical thinking and problem-solving skills to navigate complex patient and insurance situations.
• Excellent written and verbal communication skills for interacting with patients, manufacturers, insurance companies, and internal teams.
• Demonstrated customer service skills with the ability to remain professional and composed, even in challenging interactions.
• High level of attention to detail and accuracy in data verification, documentation, and claim processing.
• Ability to manage and prioritize multiple tasks and cases in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Microsoft Word, Excel, Outlook, and Microsoft Teams.
• Comfort with call center-style work, including handling a high volume of calls and documenting each interaction thoroughly.
• Experience or familiarity with prior authorization processes and working with insurance companies.
• Ability to type efficiently and accurately while capturing detailed notes during calls.
• Strong escalation and conflict resolution skills to handle complex or sensitive situations appropriately.
• Capability to follow standard operating procedures and maintain compliance with pharmacy and insurance requirements.
• Ability to work independently with limited supervision while staying aligned with team goals.
• Effective proofreading skills to ensure accuracy and clarity in written communication and documentation.

Additional Skills & Qualifications

• Pharmacy technician license or certification (CPhT) is highly desirable.
• Experience as a pharmacy technician in a retail or specialty pharmacy setting is a plus.
• In healthcare or pharmacy environments, particularly involving insurance and prior authorizations, is beneficial.
• Familiarity with pharmacy management systems and processing pharmacy claims is advantageous.
• Experience working in a call center or high-volume phone environment is preferred.
• Knowledge of Microsoft Excel for basic data tracking and reporting is a plus.
• Ability to adapt quickly to changing assignments, workflows, and priorities.
• Demonstrated compassion for patients and commitment to supporting those with rare diseases.
• Interest in becoming a subject matter expert on Skyclarys through cross-training opportunities.
• Motivation to grow within a rapidly expanding specialty pharmacy and potentially transition to a full-time role.

Work Environment

This role is based in an office environment in Cary, NC and is fully onsite. The standard work schedule is Monday through Friday from 9:30 a.m. to 6:30 p.m. EST, with a one-hour unpaid lunch. The pharmacy operates Monday through Friday from 8:00 a.m. to 8:00 p.m. EST and is closed on weekends and major holidays. Work is conducted primarily via phone and computer, with no direct in-person patient contact. You will use a pharmacy management system, Microsoft Office (including Outlook, Excel, Word), and Microsoft Teams to perform daily tasks and collaborate with your team. The environment is professional, team-oriented, and focused on employee engagement and delivering high-quality support to patients with rare diseases.

Job Type & Location

This is a Contract position based out of Cary, NC.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.