Sr. Manager of Salesforce Delivery

Job Title: Sr. Manager of Salesforce Delivery

Location: Mostly remote, with 20% travel to Overland Park, KS

Work Arrangement: Remote (with 20% travel required - no 100% remote options)

Interview Mode: Video

Employment Type: Permanent / Direct Hire

Role Overview


This is a high-impact, hands-on technical leadership position responsible for executing the Salesforce product roadmap and driving operational improvements. You will lead a multidisciplinary team of developers, administrators, release engineers, and architects within a complex, regulated enterprise environment. This role requires a leader who has grown through the Salesforce ecosystem, understands metadata-driven architecture at scale, and can provide immediate technical credibility to a tenured team. The objective is to stabilize delivery, enhance CI/CD pipelines, and support the replacement of legacy CRM systems.


Must-Have Skills

• 7+ years of technical leadership experience in software engineering
• 3+ years of experience developing, configuring, or implementing Salesforce Service Cloud
• 2+ years of experience configuring Salesforce Experience Cloud
• 3+ years of hands-on experience with Salesforce CI/CD pipelines and release management , with strong preference for Copado and Git experience
• Demonstrated ability to grow through the Salesforce ecosystem - pure project management backgrounds are not a fit
• Comfort with source format deployments, automated testing pipelines, and platform integrations
• Strong understanding of platform limits, configuration considerations, and metadata-driven architecture
• Very strong DevOps management experience using Git
• Ability to lead by example: technofunctional development and configuration
• Excellent, top-notch communication
• Agile experience
• Ability to push back on recommendations when they are not aligned with best practices
• Must have at least one active, highly technical Salesforce certification (e.g., Platform Developer I/II, Architect track, or Consultant)
• Ability and willingness to travel 20% for quarterly PI Planning, leadership meetings, and annual conferences

Key Responsibilities

• Lead a delivery team of administrators, developers, and architects, providing leadership through technical judgment and direct engagement in delivery decisions
• Deliver the Salesforce roadmap for Service Cloud and Experience Cloud, translating priorities into sprint-level execution within a pure Agile model
• Own the health of the CI/CD pipeline, including the transition from Copado to Git, and drive an increased release cadence from biweekly toward multiple deployments per week
• Apply deep knowledge of metadata-driven architecture and platform constraints to prevent technical debt and guide design decisions, challenging historical patterns when necessary
• Actively monitor API limits, governor limits, and platform maintenance to ensure deployment stability and manage the three annual Salesforce platform releases
• Collaborate with Enterprise Architect and Identity teams on integrations involving MuleSoft, ServiceNow, and identity federation
• Establish and enforce Non-Functional Requirements (NFRs), including security, performance, and regulatory standards for financial services
• Develop technical staff through regular 1-on-1s and by modeling engagement in architecture and code reviews
• Own production incident coordination and contribute to fiscal management, including budget planning and forecasting

Preferred Qualifications

• Bachelor's degree in computer science or a related engineering field
• Experience in complex, regulated environments, preferably financial services
• Hands-on experience with Salesforce data hygiene, including data loading, cleansing, and implementing validation rules
• Familiarity with integration patterns involving MuleSoft or Identity platforms such as Okta or ADFS
• An active Salesforce Trailhead profile demonstrating continuous learning

Candidate Requirements

• Not looking for a PM - this is a hands-on technical leadership role
• Everything in the job description is required - no flex
• Travel is absolutely required - there are no 100% remote options