Sales Coordinator

Schedule: Hybrid in Kohler WI, 3 days onsite per week

Contract Length: 6 months (potential extension and conversion)

Position Overview

We are seeking a proactive and detail-oriented Sales Coordinator to support customer accounts and ensure sales orders are processed accurately and efficiently. This person will manage their own assigned accounts while partnering closely with Sales, Production Planning, Engineering, Finance, and other internal teams to resolve issues and provide a strong customer experience.

The ideal candidate is a self-starter who isn't afraid to ask questions , can stay focused while balancing multiple priorities, and enjoys working collaboratively within a team.

Key Responsibilities

• Manage assigned customer accounts and serve as a primary point of contact for order-related needs.
• Create quotations and process customer purchase orders in SAP, ensuring accurate pricing, terms, and order information.
• Monitor order backlog, status, and aging while proactively resolving holds, discrepancies, and delays.
• Maintain accurate information across systems including SAP, Salesforce, Smartsheet/Microsoft Lists, and Excel .
• Investigate and resolve invoice discrepancies, returns, and other post-sale customer issues.
• Perform routine order audits to maintain accuracy and identify potential issues.
• Partner with Sales, Finance, Production Planning, Engineering, and other internal teams to resolve customer needs.
• Assist with progress payments and basic account reconciliation.
• Identify process gaps and contribute to continuous improvement initiatives.
• Support onboarding and training of new Sales Coordinators.
• Provide backup coverage for secondary accounts as needed.
• Review and validate letters of credit and coordinate revisions when required.
• Support compliance with applicable export control and international trade requirements.
• Communicate regularly with customers and internal credit teams.

Qualifications

• 3+ years of relevant experience in sales coordination, order management, customer service, supply chain, operations, or a similar environment preferred.
• Bachelor's degree in Business, Supply Chain, Operations, Finance, or a related field is a plus, but a degree is not required .
• Experience working with SAP and/or Salesforce is strongly preferred. Candidates who have experience with comparable systems and can learn new technology quickly will also be considered.
• Strong Microsoft Excel skills and comfort working with data, reporting, and order information.
• Ability to troubleshoot order issues involving pricing, system discrepancies, account information, or delivery requirements.
• Strong organizational skills with the ability to manage multiple accounts and competing priorities.
• Excellent written and verbal communication skills.
• Comfortable working independently while collaborating closely with a team.

What Will Make Someone Successful

• Self-motivated and proactive
• Comfortable asking questions and seeking out information
• Friendly, collaborative, and team-oriented
• Highly organized and detail-focused
• Able to take ownership of their accounts
• Comfortable learning new systems and processes quickly
• Strong follow-through and sense of urgency