Technical Team Leader

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation. Description To exceed customer expectations for all Service Zone product installations and/or service activities through the effective performance and, where required, supervision of installations, repair, or other service work. These tasks may be accomplished individually or through successful on-site supervision and training of Service Technicians, Installers, and/or subcontractors to enhance their competency in working with a variety of loading dock and in-plant equipment. Additionally, this position will provide technical assistance to the district sales force as required. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. This position generally performs the same duties as an Arbon Service Technician (Level 1-5) and//or Installation Technician (1-5), and all duties in that job description apply to the TTL as well. Duties below are in addition to those. May be responsible for supervising the activities of the Service Zone Service/Installation Technicians as well as providing direct labor assistance on required projects. As a general rule, the incumbent should maintain an Active to Paid Ratio of at least 70% minimum. The position will maintain a high level of customer satisfaction through effective quality leadership of assigned district service/installation projects. This involves installing, repairing, and servicing in a timely manner all equipment sold by and into the district as well as repair and service of competitive equipment through the district Planned Maintenance Program. All service activities will be conducted with the goal of exceeding our customers' expectations. The incumbent ensures proper training of service personnel and verifies performance of product and technicians through installation and job site spot checks. The incumbent will provide technical assistance to the sales department on customer application problems and estimate installation costs. The position must maintain up-to-date technical knowledge on all products sold by the district as well as major industry trends and competitive products. The incumbent will work closely with the District Service Manager and Installation Manager in the implementation of programs that will improve safety on the job. The incumbent will be responsible for taking a proactive approach to safety management at the Zone level by providing safety training, periodic inspections of equipment, conducting safety audits, and by generally promoting a safe work environment. Regular safety meetings are to be conducted with service personnel so that safety concerns may be openly discussed. The incumbent will also be responsible for ensuring all day to day service and installation activities within the Service Zone comply with Arbon safety standards. The incumbent is responsible for instilling a team atmosphere among the members of the service department and across functional lines. The incumbent will work in concert with the District Service Manager and Installation Manager in developing and implementing strategies that will maximize synergies between functions and promote teamwork. This position will be responsible for working with the Service Coordinators and Installation Coordinators to ensure the efficient scheduling of all installation, repair, and service work in the Zone, resulting in maximizing service profit while exceeding customer expectations for timely service. The incumbent will audit subcontractor performance to verify that any work that is subcontracted exceeds the customer's expectations, and will work with the District Service Manager in resolving problems with subcontractors. The incumbent will be responsible for identifying instances in which Arbon Equipment Corporation did not exceed customer expectations from a service standpoint and will work in concert with that customer to remedy the situation. The incumbent will be responsible for identifying recurring service problems and will work with customers, employees, and subcontractors to correct the problems. #J-18808-Ljbffr Arbon Equipment Corporation