PBX Operator - White Elephant

At White Elephant Resorts, every guest interaction matters-and often, the very first one begins with you. We're looking for a warm, professional, and detail-oriented PBX Operator to serve as the communication hub of our luxury resort. In this role, you'll connect guests with unforgettable experiences by answering calls with genuine hospitality, coordinating guest requests, and ensuring seamless communication throughout the property. If you thrive in a fast-paced environment, enjoy helping people, and take pride in delivering Forbes Five-Star service, we'd love to meet you. As a PBX Operator, you will: Answer incoming calls promptly, professionally, and with genuine warmth. Connect guests with the appropriate departments while providing exceptional customer service. Assist guests with special requests including wake-up calls, call screening, conference calls, and other telephone services. Serve as a knowledgeable resource by providing information about resort amenities, dining, events, and local attractions. Accurately record and relay guest messages and requests. Respond calmly and efficiently during emergency situations, acting as a central communication point for the resort. Collaborate closely with the Front Desk, Reservations, Housekeeping, Engineering, and other departments to ensure a seamless guest experience. Help resolve guest concerns quickly while maintaining the highest level of professionalism. Support Front Desk operations and other administrative duties as needed. The ideal candidate is someone who: Has outstanding communication and customer service skills. Enjoys creating memorable guest experiences. Stays calm and organized under pressure. Has exceptional attention to detail and strong multitasking abilities. Works well independently and as part of a team. Maintains confidentiality and professionalism at all times. Is fluent in English, both verbal and written. Has previous hospitality, PBX, front desk, or guest service experience (preferred but not required). Is comfortable learning hotel phone systems and property management software. Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, White Elephant Resorts is a collection of elite properties which includes White Elephant Nantucket, White Elephant Palm Beach, The Wauwinet, Jared Coffin House, The Cottages at Nantucket Boat Basin, Nantucket Boat Basin and White Elephant Aspen. When you join White Elephant Resorts, you become part of a team dedicated to delivering exceptional luxury hospitality. We believe in investing in our employees through professional development, teamwork, and a culture where every team member contributes to creating unforgettable guest experiences. Whether you're welcoming a first-time visitor or assisting a returning guest, you'll have the opportunity to make a meaningful impact every day. If you're passionate about hospitality, enjoy connecting with people, and want to be part of one of New England's premier luxury resort collections, we'd love to hear from you. White Elephant Resorts