HOUSEPERSON

Houseperson is primarily responsible for maintaining clean and attractive hotel corridors, hotel public/back of house areas. The Houseperson is expected to carry out their assignments in accordance with established standards; Stripping of guest room linen and removing trash and equipment from guest rooms. Responsible for providing Guest Room Attendants with support, restocking linen/towels from guest room attendant carts, and replenishing cleaning materials and amenities.

Job Description

Core Values & Expectations:

• Treat all other co-workers with dignity and respect regardless of position.
• Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
• Always be honest. Admit mistakes, learn from mistakes, and move forward.
• Demonstrate an ability to accept constructive criticism and guidance from supervisors.
• Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
• When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.

Major Responsibilities/Activities:

• Performs duties related to housekeeping in accordance to established policy and procedures as well as service standards.
• Removes dirty linens and towels from rooms and hallways, transports them to assigned location.
• Receives clean linen and towels, distributes them to the assigned locations.
• Properly stocks housekeeping carts and closets with necessary supplies, materials and amenities.
• Ensures all equipment is used and maintained in accordance with established procedures.
• Adheres to all safety guidelines including the use of protective equipment.
• Uses chemicals in a proper, safe and responsible manner in accordance with standards.
• Performs duties in a timely and efficient manner.
• Maintains proper stock levels at all times.
• Delivers to Guest Room Attendants necessary supplies on an as needed basis.
• Communicates problems, challenges or unusual matters of significance to supervisor.
• Informs supervision of needed support, supplies or repairs.
• Completes maintenance work orders to be shared with supervisors and management.
• Accurately completes assigned daily paperwork.
• Ensures all storage areas and carts are clean and organized.
• Takes personal responsibility for delivering excellent guest experience.
• Ensures guests’ issues are resolved in a prompt, courteous and efficient manner.
• Shares guest feedback with appropriate parties in order to maintain continuous improvement.
• Welcomes corrective and/or constructive feedback.
• Perform other duties as assigned.

Minimum Requirements:

• Preference is given to qualified Santa Ana Tribal Members.
• High School diploma or GED required.
• Bi-lingual and multi-cultural experience helpful.
• Good interpersonal, guest service and communication skills.
• A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
• All employees are required to proficiently use a smartphone for company applications, email, and text.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license.

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be a detail oriented, organized individual with the ability to multi-task.
• Ability to provide strong customer service.
• Ability to handle conflict situations.
• Must be able to work in a fast-paced environment.
• Must be able to deal with stressful situations in a professional manner.
• Must be a Team Player.

Essential Physical Functions

The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk and hear.
• Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds.
• Must be able to work various hours including weekends and holidays.
• Must present self in a well-groomed, professional appearance.
• Must be able to work at a fast pace with accuracy.
• Must be able to handle stress effectively.
• Must be able to maneuver around the facility as needed to collect and distribute all necessary materials.
• Must be able to stand and walk for a long duration of time.
• Physical ability to safely perform the essential job functions of the position.

Equipment Used

• Smartphones, computers, timeclocks, and all other equipment assigned to the position.
• All relevant hotel/housekeeping equipment including large laundry bins and mid-size garment bags, pallet jacks, vacuums, shampoo buffers, marble buffers, wood flooring machines, and ozone machines.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment. This position has potential exposure to hazardous materials.