Patient Service Coordinator Ambulatory I - Community Clinic, Mobile Health

Patient Services Representative

The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours. This position is a grant-funded position for 2 years.

Responsibilities include welcoming patients and guests in a friendly manner, providing navigation assistance to all patients and guests, utilizing the electronic health record accurately and efficiently to perform patient check-in, point of service collections, registration, patient check-out, verifying insurance accuracy through RTE and Benefit Engine, ensuring personal workspace and patient waiting areas are neat and sanitized, handling patient financial transactions, promoting the organization and assisting in maintaining clinic efficiency, providing clerical support to clinical staff, providing scheduling support for contracted providers and specialty departments, managing special patient needs upon request, maintaining clerical pool in-basket messages, receiving and creating encounters for medical forms and delivering them to the clinical team, and performing other duties as assigned.