Counselor - Admitting Services Intake

Position Overview Primary City/State: Tempe Medical Center - 1500 S Mill Ave, Tempe, AZ 85281 Category: Healthcare Support • Shift: Day • Department: Registration • Days: Mon‑Fri 07:30‑16:00 Responsibilities Job Summary: Ensures patients have coverage for their hospital stay. Obtains complex financial information regarding patients from various sources, notifies insurance companies and assists with obtaining insurance authorizations. Handles and tracks payments, special package plan agreements, financial assistance paperwork; assists with obtaining Medicaid applications, alternative financing and verifying coverage from other third‑party payers in a variety of hospital settings. Secures payment for balances on inpatient and outpatient accounts. Assists supervisor and lead with the monitoring of patient financial issues and audits registration regulatory forms for accuracy daily or by shift. Updates financial and demographic information in the ADT system. Address complex financial issues with patients; explain HonorHealth financial policies. Determine point of service amounts due and collect. Obtain signature on all financial documents, including package plan agreements and insurance waivers. Assist with the application process for Medicaid coverage by working with the DES office or the vendor assigned to fulfill the Medicaid application. Monitor status of Medicaid applications. Perform daily follow‑up on unverified and pending accounts; ensure that all regulatory forms are completed and signed in a timely fashion. Ensure all demographic and financial information (including insurance verification and eligibility) is on account. Monitor authorizations for through dates and update authorizations as needed. Notify case management of patients that are likely to exhaust their Medicare days. Educate patients regarding rights, obligations and policies. Ensure account is secured or takes necessary steps to do so. Perform general cashiering duties as necessary including receiving and posting payments to appropriate patient accounts and/or general ledger account. Prepare receipts, daily bank deposits and batch receipts. Maintain balanced cash drawer. Adhere to all third‑party payer requirements for both government and commercial payers such as DNV requirements, EMTALA provisions, HIPAA and reimbursement criteria. Keep management informed of all unique situations and problem accounts while identifying opportunities to improve work processes. Education & Experience High School Diploma or GED required. Associates or business school diploma preferred.

1. year related experience required.
2. years of hospital registration or related field with customer service experience/insurance verification preferred.

Licenses & Certifications None specified. Legal and Equal Opportunity Statement Our hiring practices are nondiscriminatory. If you believe HonorHealth has violated your civil rights or you have experienced discrimination, please refer to our complaint procedure for information on how to file a complaint. #J-18808-Ljbffr 42 Tempe Medical Center