Desk Clerk - PT at Volunteers of America Texas in Austin, Texas

Desk Clerk

The Desk Clerk provides a friendly, supportive presence and connection for tenants, visitors and service personnel while at the same time monitoring the building for problems and any safety concerns. He/she plays an essential role in ensuring compliance with the policies and procedures of our Permanent Supportive Housing Project. This position is responsible for observing and monitoring all building traffic while respecting the rights and privacy of tenants and guest. The Desk Clerk is also responsible for rapidly securing the assistance of first responders in emergencies.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Provides a friendly, supportive presence and connection for tenants, visitors and service personnel while at the same time monitoring the building for problems and any safety concerns.
• Observes all incoming and outgoing building traffic.
• Enforces visitor and guest sign-in-sign out process.
• Checks identification and/or tenant/staff badges of all persons entering the building. Copies and files identification of all visitors.
• Maintains files on 'regular' visitors.
• Reviews Security Log and log all occurrences of note within shift and submit to the Community Director for review.
• Creates a welcoming, friendly but observant and professional tone in entrance areas.
• Participates in fire and evacuation training, planning and operations.
• Assist any resident or visitor that may need physical help.
• Responds to emergencies and call for assistance from emergency first responders when necessary.
• Completes incident reports for any problem that arises.
• Provides first alert communication to supportive services and property management of any unusual tenant behaviors observed.
• Alerts security if there are signs of criminal or drug-related behaviors.
• Possesses working knowledge of closed-circuit cameras, phone system and alarm system.
• Duties include clerical such as filing and computer data entry.
• Communicates with Community Director any observed maintenance or custodial needs in public areas.
• Completes written report (log) at the end of the shift. Note any significant problems, incidents or good news.
• Promotes an organizational culture that fosters passion for the mission, cooperation, open and frequent communication, teamwork, and is in alignment with the organizational vision.
• Attends all required meetings and trainings.
• Requires regular attendance and punctuality during the scheduled shift to perform the above essential functions.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, some risk of contact with blood borne pathogens, and outside weather conditions. The noise level in the work environment is usually moderate.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must successfully complete any required training and acquire any required certifications within prescribed timeframes. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Skill in the use of a personal computer and software applications (e.g. Microsoft, Word, Excel, Access, PowerPoint, etc.)
• Strong organizational skills and the ability to maintain detailed records
• Ability to work with diverse populations particularly those with special needs
• Able to respect and maintain confidentiality at all times
• Ability to work effectively under stressful conditions
• Ability to work independently with little supervision
• Displays passion and optimism; inspires respect and trust, and treats people with respect
• Ability to interact with staff members and community contacts
• Demonstrates ability to work with multi-disciplinary team
• Demonstrates high degree of integrity and ethical standards
• Upholds organizational values
• Ability to communicate effectively both written and verbally
• Ability to exercise initiative and sound judgment and to react with discretion under varying conditions
• Ability to recognize problems and take corrective actions as determined by agency and program policies and procedures
• Ability to define problems, collect data, establish facts and draw valid conclusions

EDUCATION and/or EXPERIENCE: High School Diploma or GED. CERTIFICATES, LICENSES, REGISTRATIONS Valid Texas Drivers' License, clear MVR and ability to be insured.

OTHER:

• Time commitment:
  • Overtime may be required
  • Mandatory overtime may be required.
  • Must be willing to work some evenings and weekends (flexible work scheduling to meet needs of organization/clients)
• Criminal and educational background check
• Must use personal (non-agency) vehicle for transportation
• If driving frequently for VOA-TX business:
  • MVR background check (good driving record)
  • Valid Texas driver's license
  • Proof of Insurance