Service Assistant

Job Description

Job Description

Service Assistant | Charlotte's  

Welcome to Charlotte’s. 

This fall, we're opening the doors to something very special, and we're looking for passionate hospitality professionals to join our opening team. 

Located at 3607 Magazine Street in the historic Cockerton House, Charlotte’s is an all-day eatery inspired by traditional Parisian cafés, shaped by New Orleans culture, and embraced by the everyday rhythm of Uptown life. 

With a newly redesigned courtyard, upstairs private dining and event space, a historic bar, and a curated food and beverage program spanning Brunch, Apéro, and dinner service, Charlotte's brings together every element of a neighborhood gathering place. It's designed so hospitality feels natural, time slows down, and guests leave feeling like they're part of a daily ritual. 

Our team will play an essential role in bringing this vision to life, creating memorable guest experiences, delivering thoughtful and attentive service, and building a welcoming atmosphere that keeps people coming back. 

If you're passionate about hospitality, enjoy connecting with people, and are excited about being part of something new, we'd love to meet you. 

Position Overview  

Charlotte's is looking for energetic, dependable, and motivated Service Assistants to join our opening team. 

We're looking for people who are naturally attentive, work well with others, and take pride in keeping service organized and running smoothly. 

The ideal candidate is hardworking, detail-oriented, and thrives in a busy restaurant environment. They are able to anticipate the needs of guests and team members, manage multiple responsibilities, and maintain a positive attitude and sense of urgency throughout service. 

This position also offers the opportunity to develop food and beverage knowledge, learn our steps of service, and grow into other roles within the restaurant. 

Responsibilities  

• Support Servers and Bartenders in providing friendly, attentive, and efficient service. 

• Set, clear, clean, and reset tables promptly according to restaurant standards. 

• Deliver food and beverages to guests accurately and efficiently. 

• Assist with refilling water, replenishing table supplies, and responding to guest needs. 

• Maintain clean, organized, and fully stocked service stations throughout each shift. 

• Communicate effectively with Servers, Bartenders, Hosts, Kitchen Staff, and Management to ensure smooth service. 

• Anticipate the needs of the service team and assist proactively throughout each shift. 

• Complete assigned opening, closing, and side work duties. 

• Maintain cleanliness and organization of dining areas, service stations, and other designated spaces. 

• Follow all food safety, sanitation, and restaurant policies. 

• Assist with special events and additional restaurant responsibilities as needed. 

Qualifications  

• Previous restaurant or hospitality experience preferred, but not required. 

• Friendly, positive attitude and strong commitment to guest service. 

• Ability to work efficiently and maintain a sense of urgency in a fast-paced environment. 

• Strong communication, time management, and organizational skills. 

• Ability to multitask, prioritize responsibilities, and pay attention to detail. 

• Dependable, punctual, and able to work effectively as part of a team. 

• Ability to remain on your feet for extended periods and perform the physical duties of the position, with or without reasonable accommodation. 

• Willingness to learn, take direction, and adapt to restaurant procedures and service standards. 

• Availability to work evenings, weekends, and holidays as needed. 

• Ability to obtain and maintain required food and beverage safety certifications. 

• Ability to lift up to 25 pounds.