Service Advisor - BMW of Tulsa

Job Description

Job Description

Overview

Group 1 BMW of Tulsa is growing and looking to add an Automotive Service Advisor to our team at our brand-new service center! This is an opportunity to represent the BMW brand in a modern, high-performing environment focused on delivering an exceptional customer experience.

We’re seeking someone who is passionate about customer service, enjoys building relationships, and thrives in a fast-paced setting. Automotive experience is a plus, but not required - the Service Manager can train the right candidate with the right attitude, work ethic, and desire to succeed.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Qualifications

• Proven customer-facing sales experience required; automotive background is a plus
• Proven track record of accountability, teamwork, and initiative, with the ambition to grow into a leadership or management position within the organization
• Familiarity with CSI scores/customer surveys
• Valid driver license in the state that you will work and a good driving record
• Excellent customer service skills
• Professional appearance and work ethic
• Must pass background check, MVR, and drug screening

We offer...

• A Great Working Environment with the Latest State of Art Equipment
• Climate Controlled New Facility
• A Structured Career Path Leading to Management
• Great Benefits!
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan