Spa Host

Spa Host – Williamsburg Spa, Spencer's Location: Williamsburg Spa Position Type: Full-Time — Thursday, Friday, Saturday, Sunday, Monday Time: 12:30pm–9:00pm Compensation: $25 p/hr Role and Responsibilities As a Spa Host, you will serve as the central connection between spa operations, guest services, and sales. You will ensure seamless daily operations by maintaining spa cleanliness and ambiance and delivering an exceptional guest experience that reflects the luxury standards of Spencer’s. This role blends hospitality, sales, and operations to create a warm, polished, and memorable spa environment. (This position requires Weekend Availability) Guest Experience & Customer Service — Greet and check in guests warmly, ensuring a seamless arrival and departure experience; provide outstanding customer service by anticipating guest needs and offering solutions; maintain a polished, professional appearance that aligns with the luxury spa brand. Calendar Optimization & Appointment Management — Actively manage the appointment calendar, filling as many time slots as possible; monitor cancellations and last-minute openings, rebook to maintain a high occupancy rate; continuously analyze the calendar to identify opportunities to optimize guest bookings. Team Collaboration & Brand Representation — Work closely with Guest Coordinators, therapists, and management to ensure a seamless guest experience from check-in to check-out; address and resolve guest concerns, escalating when necessary; uphold high service standards and contribute to a positive, team-oriented atmosphere. Guest Experience & Hospitality — Greet and welcome guests, assist with check-ins/check-outs and service introductions; anticipate guest needs and resolve concerns to maintain a five-star experience; represent the brand. Orchestrate ambiance by managing lighting, signature music, temperature, and aromatherapy; provide elevated service to every guest, including hot tea and towel service, and sock and slipper ritual while tailoring the environment to guest preferences. Communicate with Therapists and Hosts to ensure a smooth flow of guest appointments; ensure guests are collected for their service in a timely manner; assist with post-treatment guest lounge experience to ensure guests feel taken care of. Keep and manage iPad during shifts to monitor checklists and tasks, including guest arrivals and departures; maintain seamless communication with the front desk and management to ensure operational efficiency. Spa Operations — conduct daily inspections of treatment rooms, lounges, and spa amenities; conduct weekly facilities inspections; ensure spa areas remain clean, stocked, and organized; reset and restock treatment areas at shift end; coordinate with therapists, front desk, and management for seamless service delivery. Training & Development — provide peer-to-peer training for new Spa Coordinators during onboarding; support team members during peak hours with guest-facing and operational tasks. Benefits & Perks — complimentary monthly 60-minute signature spa treatment; employee discounts on spa products and services; 50% reimbursement of parking fees at Spencer’s designated facilities (100% reimbursement after 1 year of continuous employment); supportive, team-oriented environment that values personal and professional growth. Note: This description reflects the current responsibilities and may be subject to adjustments in line with Spencer’s business needs. #J-18808-Ljbffr