Deskside Support Services

Key Responsibilities:

• Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning.
• Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments).
• Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal.
• Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs.
• Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup).
• Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals.
• Perform patching, basic administration, storage management, and data protection tasks.
• Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support.
• Participate in data closet management, cable management, and physical infrastructure upkeep.
• Support disaster recovery tasks, backup verification, and basic business continuity activities.
• Manage SLA compliance, CSAT scores, ticket backlog, and major incident support.
• Perform data spill remediation, system compliance checks, and support security applications.
• Partner with business units, manufacturing teams, engineering groups, and external vendors as needed.
• Take complete ownership of issues until full resolution has been achieved.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to View email address on click.appcast.io for investigation.