ServiceMax Application Support Engineer

We are: The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions. The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients. The value for our clients and our people For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world. For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges. We are seeking a new talent to join our Center of Excellence where you will have the opportunity to collaborate with our team of 350 global resources. We have partnered on this initiative with a client specializing in the development and manufacturing of medical devices and technologies aimed at improving patient outcomes worldwide for over 8 years and we keep growing. Key Responsibilities :

• Configure and maintain ServiceMax solutions to support field service operations.
• Build and manage SFM processes, SFM Wizards, and ServiceMax Go App.
• Work on Apex, Triggers, and Lightning Web Components (LWC) for enhancements and fixes.
• Manage Code Snippets to support business logic.
• Own production support, debug, troubleshoot, and resolve platform issues promptly to minimize business impact.
• Collaborate with stakeholders on deployments, testing, and post-release stability.

This is a hybrid role and will require three days per week in the office. Hiring locations: Chesterbrook & Orlando What you need :

• Minimum of 2 yeas of hands-on experience with SFM, SFM Wizards, ServiceMax Go App, and Code Snippets including strong debugging and troubleshooting skills in Apex, Triggers, LWC & SFMs
• Minimum 5 years of experience in Anypoint Platform MuleSoft Development (Hands-On)
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Bonus points if you have:

• Proven ability to handle production incidents calmly and efficiently under pressure
• Sharp analytical skills with a strong root cause analysis mindset Excellent communicator who works well with both technical and business teams
• Reliable and self-driven in fast-paced, high-stakes environments
• Certifications: Salesforce Certified Administrator Salesforce Certified Platform Developer I Good to Have ServiceMax Core Certified Administrator

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