Automotive Service Department Scheduler

Automotive Service Department Scheduler Customer-Focused Role | Stable Schedule | Growth Opportunity Krause Auto Group is seeking a professional, organized, and customer-focused Automotive Service Department Scheduler to join our growing service team. This role is essential to creating a smooth and positive customer experience by helping clients schedule service appointments, follow up on vehicle maintenance needs, and maintain consistent communication throughout the service process. For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a numberwe support individual development, encourage advancement opportunities, and celebrate success stories across every department. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you'll be joining a fast-paced organization with long-term career growth opportunities. Why You'll Love It Here Free health insurance option available HSA company contributions Dental & vision insurance available Short-term & long-term disability insurance 401(k) options available Paid vacation, PTO, and holidays Career advancement opportunitieswe promote from within Employee discounts on vehicles, parts & service Holiday lunches, team events, and employee appreciation celebrations Family-owned and operated culture Long-term career stability Supportive and team-oriented environment What You'll Do As an Automotive Service Department Scheduler, you'll help ensure customers receive prompt, professional, and efficient service scheduling support while helping maintain workflow within the service department. Customer Communication & Scheduling Answer incoming calls and assist customers with scheduling service appointments Schedule appointments based on shop capacity, technician availability, and workflow guidelines Respond quickly to customer phone calls, internet scheduling requests, and live chat inquiries Confirm scheduled appointments and follow up on missed appointments Assist customers with questions regarding vehicle maintenance recommendations and service needs Customer Follow-Up & Retention Conduct outbound follow-up calls after service appointments to ensure customer satisfaction Follow dealership processes for declined services, lost customers, and future appointment scheduling Send service reminders, coupons, promotions, and customer communication materials Encourage satisfied customers to leave online reviews and feedback Help maintain strong customer retention through consistent communication and follow-up Administrative Support Maintain accurate customer notes and appointment information within dealership systems Work closely with Service Advisors and department leadership to support workflow efficiency Assist with maintaining organized scheduling processes and communication records Support additional service department administrative tasks as needed What You Bring Strong customer service and communication skills Positive attitude with a professional and friendly demeanor Excellent phone etiquette and active listening skills Strong organizational and multitasking abilities Ability to work efficiently in a fast-paced environment Team-oriented mindset with a willingness to learn and improve Reliable, punctual, and detail-oriented work ethic Comfortable communicating with customers regarding maintenance recommendations and follow-up services Requirements: Strong computer skills including Outlook, Excel, Google Sheets, and Word Dual-screen experience preferred Previous customer service or appointment scheduling experience preferred Valid driver's license with a clean driving record Why Krause Auto Group? Over 30 years of automotive success Family-owned and operated organization Promote-from-within culture with real advancement opportunities Opportunity to grow within a respected multi-brand automotive group Leadership team focused on employee development and long-term success Strong reputation for customer satisfaction and employee support Perfect For Candidates With Backgrounds In: Customer service Appointment scheduling Call center support Automotive service coordination Reception or administrative support Hospitality and client relations Retail or phone-based customer support Start Your Career with Huntersville Ford This is more than just a scheduling roleit's an opportunity to join a growing team, build valuable customer service experience, and grow your career within a stable and supportive organization. Apply today and become part of the Krause Auto Group family. Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.