Field Service Technician (21220)

Field Service Technician (High Purity Water)

Location: Baltimore, MD / Mid-Atlantic Region
Reports To: Service Manager / Director of Operations
Schedule: Full-Time | Day Shift with On-Call Rotation
Travel: Regional (home most nights)

Position Summary

Neu-Ion is seeking a Field Service Technician to support the service, maintenance, and troubleshooting of high-purity water systems across healthcare, laboratory, pharmaceutical, biotech, data centers, and industrial environments.

This role is ideal for someone who is mechanically inclined, detail-oriented, and eager to learn. You will work alongside experienced technicians to develop technical skills while supporting mission-critical water systems

Who This Role Is For

This role is for someone who wants to learn and take pride in their work.

• You show up on time and ready to work
• You are willing to learn and take direction
• You care about doing things correctly
• You are dependable and accountable
• You want to build a long-term technical career
• You are mechanically inclined and enjoy problem solving

If you're motivated, hands-on, and want to grow into a highly skilled technician—this role is for you.

Key Responsibilities

Field Service & System Support

• Perform preventive maintenance, troubleshooting, repair, and startup of:
  • Reverse Osmosis (RO) systems
  • Deionization (DI) and mixed-bed systems
  • EDI systems
  • Water softeners and pretreatment skids
  • Storage tanks, UV systems, filtration, and distribution loops
• Perform Water Quality Testing:
  • Conductivity / Resistivity
  • Hardness
  • Chlorine / Chloramine
  • TOC and microbial concerns (as applicable)
• Execute system sanitizations, resin exchanges, membrane exchanges, and performance verifications
• Respond to emergency service calls and support mission-critical systems with urgency and professionalism
• Support system startups, commissioning activities, and post-installation service follow-up

Basic Technical & Documentation Tasks

• Learn to identify and support troubleshooting of:
• Pumps, motors, valves, filters, lamps, and basic instrumentation
• Assist with reading P&IDs and equipment manuals
• Complete service reports and documentation with guidance
• Follow standard operating procedures and safety requirements
• Escalate issues to senior technicians and service manager when needed

Professional Conduct

• Participate in hands-on training and field learning
• Develop technical skills in water treatment systems and equipment
• Build knowledge of safety standards and best practices
• Communicate clearly with customers regarding findings, corrective actions, and recommendations
• Maintain a clean work area, organized service vehicle, and professional appearance at all times

This Role Is NOT a Fit If:

• You are not willing to learn or take direction
• You prefer a desk job over hands-on work
• You are not comfortable working in industrial environments
• You struggle with accountability or reliability
• You are not customer focused

Required Qualifications

Experience & Background

• High school diploma or equivalent
• Mechanical aptitude or technical interest
• Valid driver's license and clean driving record
• Ability to follow instructions and work as part of a team as well as independently
• Willingness to travel regionally

Preferred Qualifications

• Technical school or trade background
• Basic experience with plumbing, electrical, or mechanical systems
• Exposure to water treatment or industrial equipment
• Previous experience in a Field Service Environment

Performance Expectations

Success in this role is measured by:

• Quality and reliability of service work performed
• Reduction in repeat service issues
• Accuracy and timeliness of service documentation
• Customer satisfaction and trust
• Growth in technical skills over time
• Consistent adherence to safety, quality, and company standards

What We Offer

• Competitive compensation based on experience
• Company service vehicle
• Tools, training, and OEM support
• Health, dental, and vision benefits
• Paid time off and holidays
• Long-term growth opportunities with a technically focused team

Why Neu-Ion?

Neu-Ion is a family-owned leader in high-purity water systems serving pharmaceutical, healthcare, academic, biotech, and industrial clients. We believe the standard is the standard , and we hire people who take pride in meeting it every day.

This role offers autonomy, trust, and responsibility for technicians who want to do meaningful work and be respected for doing it well.

Physical Demands

• Regular standing, walking, bending, and lifting in mechanical and industrial environments
• Ability to lift up to 50 pounds
• Ability to work around operating equipment and confined spaces
• Occasional after-hours or weekend work for emergency response
• Regional travel as required

Employment Type: Full Time

Bonus/Commission: No