Credit Union 1 is looking for a member focused Teller to join our team! Our
Tellers are the heart of our branches, ensuring warm and positive experiences
for every member who walks through our doors. In this role, the Teller will
support members with everyday financial needs, answer questions, and guide them
toward tools and services that can make their financial lives easier.
If you love working with people, enjoy learning new things, and want to grow
your career with an organization that puts community at the center of everything
we do, we'd love to meet you.
This position is located at our Homer Branch (475 E. Pioneer Ave.)
Pay Range:
Teller I - $20.52 - $27.94
Senior Teller - $22.16 - $30.28
ESSENTIAL JOB FUNCTIONS:
* Demonstrates ownership of transactions processed and provides excellent
service with every member interaction.
* Assists members with a variety of transactions including deposits, payments,
withdrawals, and transfers. Provides member service in an efficient,
accurate, confidential and professional manner.
- Researches and resolves member account issues.
- Maintains thorough documentation for all member transactions as required by
credit union policies and procedures.
* Files documents appropriately in compliance with the credit union’s
procedures and retention policy.
* Educates members on technologies offered by the credit union such as ATM/ITM
functionality, DocuSign, Online Access, Mobile Deposit, Bill Pay, Mobile
Wallet etc.
* Explains the features and benefits of credit union products and services to
members and makes recommendations that meet their needs.
* Reviews suspicious or unusual transactions and items. Processes transactions
within defined transaction limits.
* Maintains up to date knowledge of security procedures and uses sound
judgement to identify and deter potential fraudulent requests. Adheres
strictly to safety and security policies.
* Effectively performs branch or department opening and closing duties as
assigned.
* Prepares and balances daily summary for all cash, checks, and other
negotiable instruments, if applicable.
ADDITIONAL REQUIREMENTS:
* Remains up to date and educated on products, services, and marketing
promotions to best match the members’ needs.
* Works with Service Manager to develop and improve member service skills
focused on excellent service and value.
* Multi-tasks by working with multiple software programs to accurately complete
requests, while communicating with members.
* Meets or exceeds individual key performance indicators (KPIs) and contributes
to branch or departmental goals and standards.
* Projects a positive and proactive attitude with members and employees
consistent with Credit Union 1’s mission and core values to maintain and
contribute to a high level of member service.
* Adheres to the credit union’s dress code policy. Professional appearance is
required.
* Performs other duties as assigned.
QUALIFICATIONS:
- High school graduate or equivalent
- A minimum of six months of financial institution, cash handling, call center,
customer service or sales experience is required.
* Excellent communication skills, with the ability to build relationships with
members through all channels.
- Ability to effectively communicate one-on-one and in a group setting.
- Ability to remain calm when helping difficult and/or upset members.
- Must project a positive attitude and proactively evaluate and present credit
union products and services that best meet a person’s financial needs.
* Must have strong organizational skills and the ability to adjust priorities
to meet deadlines in a fast-paced environment.
* Responsible for abiding by and complying with the policy for compliance with
the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML)
and the policy for compliance with office of foreign asset control laws and
regulations (OFAC).
Only applicants who meet the minimum requirements for the position will be
considered for an interview. This position is open until filled.
Please note: Credit Union 1 does not provide relocation assistance. If selected
for an on-site position, candidates will be responsible for relocating to Alaska
prior to the agreed upon start date at their own expense.
To be eligible for this position, applicants must be legally authorized to work
in the United States without restriction. Credit Union 1 does not provide visa
sponsorship.
Thank you for your interest in the opportunity with Credit Union 1!
Background Screening Statement: Candidates selected for a position at Credit
Union 1 will be subject to a criminal background check prior to their
employment. An offer of employment may be rejected or terminated based on
receipt of an unacceptable background screening.
EEO Statement: Credit Union 1 provides equal employment opportunities to all
employees and applicants for employment, prohibiting discrimination and
harassment of any type without regard to race, color, religion, sex, age,
national origin, disability status, genetics, protected veteran status, sexual
orientation, gender identify or expression, or any other characteristic
protected by federal, state or local laws. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence, compensation and
training.
E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the
federal government with your form I-9 information to confirm that you are
authorized to work in the U.S. If E-Verify cannot confirm that you are
authorized to work, Credit Union 1 is required to give you written instructions
and an opportunity to contact Department of Homeland Security (DHS) or Social
Security Administration (SSA) so you can begin to resolve the issue before
Credit Union 1 can take any action against you, including terminating your
employment. Employers can only use E-Verify once you have accepted a job offer
an completed the Form I-9. For more information on E-Verify, or if you believe
that Credit Union 1 has violated its E-Verify responsibilities, please contact
DHS at
View phone number on click.appcast.io or dhs.gov/e-verify.com
