Police Dispatcher

Police Dispatcher University of the Incarnate Word (UIW) is a Catholic institution that welcomes persons of diverse backgrounds into its community. The UIW Police Dispatcher receives, assesses, documents emergency and non‑emergency calls, and dispatches UIW police and security officers to any campus or university location. The dispatcher reports to the University Police Lieutenant and works 24/7 in a round‑the‑clock operations center. Prerequisite: Ability to successfully pass a physical and psychological evaluation as a condition of employment, as required by TCOLE standards. Job Duties Perform radio and telephone operations in a 24‑hour operations center. Receive emergency and non‑emergency calls from staff, faculty, students and the general public. Prioritize calls, obtain detailed information keeping composure, and disseminate information to appropriate personnel promptly. Provide service, information and directions to campus community and visitors for non‑emergency calls for all campus police operations. Enter and maintain accurate daily activity logs on radio consoles, telephone, fire alarm monitoring systems, and computer systems such as Report Exec. Ensure compliance with all UIW Police Department policies and guidelines. Check criminal records and backgrounds using the NLTS; enter stolen vehicle and other information into the database. Perform other related duties as assigned. Qualifications Knowledge, Skills and Abilities Effective oral communication via phone and radio, clear concise speaking voice and typing 25 wpm. Ability to prioritize incoming calls and relay information promptly. Maintain professional composure during high‑stress situations. Good judgment in ensuring safety and welfare of UIW students, employees, visitors & property. Adhere to attendance standards for a critical 24‑hour operations center. Work effectively with individuals from diverse communities and cultures. Adhere to all applicable U.S. rules & regulations, including the NCAA. Education High School graduation or GED equivalent. Experience Six (6) months of experience in a public contact, dispatching, or related role. Preferred Qualifications Some college. One year of related experience including radio and computer usage. Certifications, Licenses or Registrations Valid driver's license or state ID (TCOLE licensure). Successfully pass physical and psychological evaluation (TCOLE). Willingness and ability to obtain Telecommunicator license within one year. Work Hours Rotating shifts including days, evenings, nights, weekends, holidays, and special events. Current slots: 6am‑2pm, 2pm‑10pm, 10pm‑6am. Physical Demands Long, isolated shifts. Good hearing, hand dexterity. Use phones, police radio systems, and internal radio systems. Additional Information Posting Number: AS2212PO | Vacancies: 1 | Job Type: Full Time | Category: Staff (non‑exempt) | Desired Start: 03/02/2026 | Open Date: 01/13/2026 | Close: Open Until Filled EEO Statement UIW is committed to equal opportunity employment without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except when religious preference is both permitted by law and appropriate). This role is a Responsible Employee under Title IX and a Mandatory Reporter under Texas law. Required Documents Resume Cover Letter/Letter of Application Optional Documents Other Documents Supplemental Questions * How did you hear about this employment opportunity? UIW Website HigherEdJobs.com Indeed LinkedIn WorkplaceDiversity.com HispanicDiversity.com BlackJobCenter.com WomensJobCenter.com VeteransConnect.com Personal Referral Employee Referral Other If you selected other, please tell us where? (Open ended) * What is the highest level of education you have achieved? Less than High School/GED High School/GED Some college * How many cumulative years of experience do you have in a public contact, dispatch or related area? Less than 6 months 6 months Greater than 6 months but less than 1 year 1 year 2 years 3 or more years * Do you have a current valid state driver's license or state ID, as required by TCOLE licensure? No Yes * Are you willing and able to secure a Telecommunicator license by the Texas Commission on Law Enforcement within one year from assignment date? No Yes, already have the license Yes, willing & able to secure within required period #J-18808-Ljbffr