Customer Service Representative

Job Description

Job Description

MicroMetl Corporation is currently the largest independent manufacturer of accessories for commercial heating and cooling equipment. We are forged from over 60 years of industry experience and service and continue to grow around the regions, including the mid-west and south-west. We offer competitive total rewards packages including wages, medical/dental/vision coverage eligibility, employer-paid basic life insurance and short- and long-term disability, performance/profit sharing bonus eligibility, 401k with employer match, PTO, and Holiday pay. MicroMetl Corporation is dedicated to company values including honesty, integrity, and supporting teamwork and diversity, while maximizing the potential of our greatest asset: Our Employees!

We are seeking a customer-focused and motivated Customer Service Representative to join our on-site Sparks team. In this role, you will serve as the primary point of contact for customers, helping to resolve issues, answer questions, and deliver exceptional customer experience. The ideal candidate is an effective communicator who thrives in a fast-paced environment and is passionate about helping others. This is an ideal opportunity to grow with an established and expanding company.

Key Responsibilities of the role include : Serve as the first point of contact for customers, responding to inquiries and providing accurate information; Resolve customer concerns, process orders and account updates, and ensure timely issue resolution; Maintain accurate customer records and escalate complex matters when needed; Build positive customer relationships through professional communication and follow-up; Partner with internal teams to meet customer needs and achieve service and satisfaction goals; Identify opportunities to improve processes and enhance the overall customer experience; and Protect the confidentiality of customer and company information.

The successful candidate will possess : A one-year certificate from a college or technical school, or six to twelve months of customer service or related experience/training (an equivalent combination of education and experience/training will also be considered), previous customer service experience in manufacturing or related industry preferred; Proficiency in reading and interpreting documents such as operating and maintenance instructions and procedural manuals; Strong foundation in Microsoft Office applications, with a demonstrated proficiency in Excel; Exceptional verbal and written communication skills, sharp analytical abilities, and sound decision-making capabilities.

The general schedule for this position is Monday - Friday, Daytime.

No third-party inquiries please.

MicroMetl Corporation is an Equal Opportunity Employer and participates in E-Verify