Branch Operations Supervisor - Commercial Lines

Branch Operations Supervisor - Commercial Lines Work mode: Hybrid 1-2 days per week at one of our IOA offices in the CST or EST zone supporting the Cherry Hill, NJ branch. Book focus: Trucking, Transportation, Construction. Responsible for directly managing the Account Team staff, assigning tasks, managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, communication, and ensuring policy compliance. Key Responsibilities Team leadership: manage Account Management staff, monitor performance, and provide coaching. HR management: ensure compliance with HR processes and policies. Performance monitoring: ensure productivity, efficiency, quality, and service standards. Scheduling: manage staff days off calendars for service continuity. Staffing levels: ensure appropriate staffing and recommend adjustments. Employee selection: participate in interviewing and hiring recommendations. Performance evaluation: prepare and deliver evaluations. Coaching & development: provide coaching, consultation, and training. Professional development: encourage growth and development. Succession planning: develop future branch operations leaders. Culture promotion: promote IOA culture and improve engagement. Identify performance gaps and implement corrective actions. Data analysis: monitor and interpret performance data. Communication: maintain transparent communication with leadership. Process improvement: develop and enforce core work processes. Policy enforcement: implement and enforce company policies. Maintain high technical competence and industry expertise. Relationship building: develop and maintain positive relationships with IOA leadership and employees. Champion IOA values: demonstrate integrity and leadership. Ideal Candidate Qualifications 5+ years of industry experience with deep, wide-ranging industry knowledge. 3+ years of leadership experience. All required active licensing. Outstanding communication and people management skills. Proficiency in MS Office (Outlook, Word, Excel). High School Diploma (or equivalent). What We Offer Competitive salaries and bonus potential. Company-paid health insurance. Paid holidays, vacations, and sick time. 401(k) with employer match. Professional growth and career progression opportunities. Respectful culture and work/family life balance. Community service commitment. Supportive teammates and a rewarding work environment. EEO Statement Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. About IOA Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, IOA has more than 1,300 associates located in over 60 offices in the US and United Kingdom. Branch locations can be viewed at ioausa.com/locations. #J-18808-Ljbffr