HR Technology and Automation Specialist

Job Description

Job Description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

• Serve as the primary steward of HR data by overseeing and maintaining the HRIS database, ensuring data integrity, accuracy, scalability, and integration across all HR system modules.
• Lead the use of AI-enabled tools, analytics, and automation to proactively improve data quality, reduce manual effort, and drive operational and strategic insights.
• Design, implement, and optimize data-driven and AI-assisted HR workflows, including automation, guided processes, and self-service experiences.
• Provide advanced technical support, configuration, and enablement for HR systems, including training HR teams on data literacy, analytics usage, and AI-supported functionality.
• Partner with HR, IT, and business leaders to identify, evaluate, and implement AI, analytics, and automation use cases that improve workforce decision-making and outcomes.
• Support HRIS reporting and analytics strategy through development of dashboards, trend analysis, predictive insights, and executive-ready data views.
• Translate business and HR questions into structured data requirements and analytics solutions that support evidence-based decisions.
• Help ensure strong data governance, security, privacy, and regulatory compliance across HR systems, including responsible and ethical use of AI technologies.
• Troubleshoot complex HRIS and data issues, including those related to integrations, automation logic, reporting accuracy, and AI-enabled processes.
• Support system upgrades, integrations, data migrations, and M&A activities with a strong focus on data standardization, validation, and automation.
• Act as a subject matter expert for HR data, analytics, and AI capabilities, responding to inquiries and advising stakeholders on best practices.
• Continuously evaluate emerging HR technology, analytics, and AI capabilities (e.g., roadmap features) and translate them into practical, compliant solutions.
• Maintain strong working knowledge of applicable laws, regulations, internal controls, and company policies related to HR data, analytics, and technology.
• Support the Human Resources Department and the organization in achieving operational, strategic, and technology-enabled goals through data-driven insights.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

Qualifications

Education, Training and Requirements:

• Strong experience managing, analyzing, and governing HR data within an HRIS or enterprise system.
• Advanced analytical skills with the ability to translate HR and business questions into data-driven insights.
• Experience developing dashboards, reports, trend analysis, and executive-ready analytics.
• Working knowledge of AI-enabled HR tools, automation, and decision-support capabilities.
• Ability to design and optimize data-driven and AI-assisted workflows and self-service processes.
• Experience supporting system integrations, data migrations, and automation logic.
• Strong understanding of data governance, privacy, security, and regulatory compliance in HR systems.
• Proven ability to troubleshoot complex HRIS, data, reporting, and automation issues.
• Ability to partner effectively with HR, IT, and business stakeholders to drive technology-enabled solutions.
• Strong communication skills, including the ability to explain data, analytics, and AI insights to non-technical audiences.
• Commitment to responsible and ethical use of data and AI technologies.
• Continuous learner with interest in emerging HR technology, analytics, and AI capabilities.
• Bachelor’s degree in Human Resources, Information Systems, Data Analytics, Business, or related field required.
• 5+ years of experience working with HR systems, HR data, analytics, or HR technology.
• Experience in financial services or other regulated industry preferred.
• Demonstrated experience supporting enterprise HRIS platforms (e.g., UKG, Workday, ADP, or similar).
• Strong experience managing, analyzing, and governing HR data within an HRIS or enterprise system.
• Advanced analytical skills with the ability to translate business needs into data insights.
• Experience developing dashboards, reports, and executive-level analytics.
• Working knowledge of AI-enabled HR tools, automation, and decision-support technologies.
• Experience supporting system integrations, data migrations, and workflow automation.
• Strong understanding of data governance, privacy, security, and compliance.
• Proven ability to troubleshoot complex HR systems, data, and reporting issues.
• Strong communication and stakeholder engagement skills.
• All applicants must be 18 years of age or older.