Manager of Program Administration

Job Description

Job Description

About the Role
As the Manager of Program Administration for the Family Hope Centers, you will Shine Hope and provide support toward strategic goals and best practices for Family Hope Centers programs in Texas to ensure alignment with Buckner's mission, vision, and values. You will also participate in developing and implementing plans to meet overall goals and objectives and demonstrate operational competence for continued program development. This position requires the candidate to be near a Family Hope Center location in Texas.

What you will do
As a member of our team, you will have an impact on our clients through the accomplishment of the following responsibilities:

• Collaborate with the Senior Director of Family Hope Centers & Family Support Services and program leaders to analyze program needs and assist in program projects as requested to support Family Hope Center programs domestically to meet the program and organizational objectives.
• Provide support for domestic Family Hope Centers & Family Support Services programs and support services to meet strategic goals and processes, ensuring best practices and continuity in collaboration with the Senior Director and program leaders.
• Work effectively with the Manager of Program Administration for Buckner Children and Family Services (BCFS) Operation and Strategic Planning to support BCFS key initiatives and projects as requested by the BCFS Vice President & COO and President.
• Manage technology platforms, the Teams site, and other databases for Buckner services across the state. Provide training for staff as needed.
• Collaborate with the team to help develop and promote quality control initiatives to support existing Continuous Quality Improvement processes for Family Hope Centers & Family Support Services.
• Understand budget requirements and sound financial management, following Buckner policy and procedures. Assists in developing and monitoring the program budget as needed, tracking revenue and expenditures of the program, and reporting this information to the appropriate Director. Assist with billing as needed, including, but not limited to, contractor payments and invoice submissions.
• Manage program compliance in collaboration with leaders to ensure Policy and Procedures and other programmatic processes remain compliant with state, federal, and other regulatory entities.
• Manage project management software for the Family Hope Center and Family Support Services teams by monitoring project completion in the database and communicating project barriers throughout the lifecycle.
• Collaborate across the BCFS organization in support of Family Hope Centers and Family Support Programs to bring consistency and quality best practices across all domestic programs.
• Participate with the BCFS team members to assist in collaboration and program planning as needed.
• Maintain compliance with all Buckner policies, procedures, and requirements. Maintain compliance with all state and federal laws and regulatory requirements.
• Work successfully as part of a team and responsible for developing then maintaining strong working relationships with co-workers.
• Attend and participate in meetings and trainings as required.
• Assist in updating policies and procedures, as needed, to ensure compliance.

What you will bring to the team:
To be successful in this role and a great addition to our team, we need you to come with the following:

• Associate's Degree in a business administration, project management, or related field of study required.
• Minimum of 3 years prior related business experience required. Experience in social services preferred.
• Requires proficient ability to speak, read and write English professionally.
• Requires ability to multitask and handle multiple projects and effectively prioritize tasks independently.
• Requires excellent organizational, interpersonal, oral, and written communication skills. Requires fine attention to detail and ability to maintain a routine.
• Requires ability to work with sensitive and confidential information appropriately.
• Requires ability to hear and receive verbal instructions, answer phones, communicate with people in situations with some background noise.
• Requires ability to understand and carry out detailed oral and written instructions.
• Requires ability to demonstrate good hospitality skills including pleasant phone voice and enjoy serving others, meeting clients' needs.
• Requires ability to be a self-starter and self-motivated as well as appropriately prioritize projects and tasks.
• Requires ability to work within budgets.
• Requires ability to travel to various geographic locations and some overnight stays. Requires the ability to obtain and maintain the necessary documentation to travel.
• Requires jobholder to work before and after normal business hours, some nights and weekends, as needed to meet client and business needs including promptly responding to phone calls, text messages and emails.
• Requires ability to drive assigned vehicle(s) or personal vehicle, with an appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner's insurance policy. Requires the ability to rent vehicles both domestically and internationally using required documentation. Must be age 21 or older to drive on behalf of Buckner.
• Requires ability to maintain confidentiality.
• Requires proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide range of information.
• Requires in-depth ability to plan, administer, and report budgets.
• Requires proficient working knowledge of budgetary management and development of policies and procedures.
• Requires ability to provide strategic and logistical planning and facilitate meetings, conferences, workshops, and retreats as required.
• Proficient working knowledge and ability to accurately and timely operate and perform computer-related tasks with specific equipment and software applications, including Microsoft Word, Excel, PowerPoint, and Outlook, required.
• Requires recognition that the organization is a faith-based organization operating with a commitment to Christian principles.

The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, ​age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.