Patient Access Associate Specialist

Perform admitting duties for patients admitted for hospital services Assign accurate MRNs and complete medical necessity and compliance checks Provide patient instructions and collect insurance information Receive and process physician orders and utilize an overlay tool Operate the telephone switchboard and relay calls Meet point-of-service collection goals Conduct account audits and use quality auditing and reporting systems Pre-register patient accounts and obtain demographic, insurance, and financial information Collect point-of-service collections and past-due balances, including payment plan options Explain consent and patient education forms and obtain required signatures Review insurance eligibility and select applicable plan codes Screen medical necessity using ABN software and distribute required forms Requirements 1+ years of customer service experience Must be inquisitive and open to innovation, including AI High School Diploma/GED required CRCR required within 6 months of hire Must be able to work on-site at Mercy - Dayton Springfield Emergency Center in Fairborn, OH Must reside and be authorized to work within the United States Core Competencies Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while effectively managing point-of-service collections and utilizing quality auditing systems. Strong ability to communicate patient instructions and handle sensitive information with accuracy and professionalism. Highest-signal resume keywords Patient Admission Duties Insurance Verification Point-Of-Service Collections CRCR Certification Customer Service Experience Hard Skills Medical Necessity Checks Account Audits Overlay Tool Utilization ABN Software Screening Demographic Information Collection Soft Skills Inquisitive Mindset Open To Innovation Certifications & Qualifications CRCR Industry Keywords Patient Instructions Insurance Information Consent Forms Payment Plan Options Compliance Checks Tools & Technologies Quality Auditing Systems Telephone Switchboard #J-18808-Ljbffr