Store Manager

Job Description

Job Description

Spring Step Shoes – Tanger Outlets Rehoboth Beach, Delaware

Join Spring Step Shoes as a Store Manager in Rehoboth Beach, DE!

Since 1991, Spring Footwear Corp. has been making a difference in the lives of customers who trust our brands to deliver both comfort and style. Product innovation, quality, value, and flexibility are the cornerstones of our success. This commitment is reflected in our mission:

"To develop successful partnerships by creating and delivering the best quality, value, product, and service every day."

We are seeking an energetic and results-driven Store Manager to lead our Spring Step Shoes location at Tanger Outlets Rehoboth Beach, Delaware. This leadership role is ideal for a retail professional who is passionate about customer service, team development, and driving sales performance.

Position Overview

As the Store Manager, you will oversee all aspects of store operations, including sales performance, customer experience, team leadership, inventory management, and operational excellence. You will play a critical role in building a positive culture, developing talent, and ensuring the store achieves its business objectives.

Key Responsibilities

Drive Sales Performance

• Achieve and exceed store sales goals and key performance indicators (KPIs).
• Monitor business trends and implement strategies to maximize revenue and profitability.
• Promote product knowledge and upselling opportunities.

Lead and Develop Your Team

• Recruit, hire, train, coach, and retain top talent.
• Provide ongoing performance feedback and professional development.
• Foster a positive, collaborative, and customer-focused work environment.

Deliver an Exceptional Customer Experience

• Lead by example in providing outstanding customer service.
• Build customer loyalty through meaningful interactions and relationship-building.
• Resolve customer concerns professionally and effectively.

Manage Store Operations

• Oversee daily operations, merchandising, visual presentation, and inventory control.
• Ensure compliance with company policies, procedures, and operational standards.
• Maintain a clean, organized, and inviting store environment.

Financial and Business Management

• Analyze sales reports, labor metrics, and profit and loss statements.
• Manage payroll and scheduling to optimize productivity and profitability.
• Control expenses while maintaining operational excellence.

Loss Prevention and Safety

• Ensure compliance with loss prevention and safety policies.
• Conduct inventory audits and manage cash handling procedures.
• Maintain a safe environment for customers and employees.

Lead Company Initiatives

• Support and execute company programs, promotions, and operational initiatives.
• Embrace change and motivate team members through new processes and goals.

What Success Looks Like

• Consistently achieving or exceeding sales goals.
• Building and retaining a highly engaged, high-performing team.
• Delivering exceptional customer experiences that drive loyalty and repeat business.
• Maintaining operational excellence and financial performance.
• Ensuring compliance with all company policies and procedures.

Qualifications

• 1–3 years of retail management experience, including experience leading and developing a team.
• Footwear, fashion, or specialty retail experience preferred.
• Proven ability to drive sales and achieve business objectives.
• Strong leadership, coaching, and communication skills.
• Experience analyzing sales reports, KPIs, and business metrics.
• Proficiency with POS systems and basic computer applications.
• Ability to lift up to 40 pounds, stand for extended periods, and climb ladders as needed.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Spring Footwear?

• Competitive compensation
• Comprehensive benefits package
• Profit-sharing program
• Employee discounts across all Spring Footwear brands
• Growth and advancement opportunities
• Positive, inclusive, and team-oriented culture
• Flexible scheduling options

Apply Today!

If you are a motivated retail leader looking to grow your career with a respected and growing company, we encourage you to apply today. Join Spring Step Shoes and help us continue delivering comfort, style, and exceptional customer experiences every day.