Manufacturing Process Technician

Koozie Group Manufacturing Liaison Technician - Order Entry/TrackerIf our name sounds familiar, there's a reason why. We're the people behind the iconic Koozie® Can Kooler – and more! As one of the largest suppliers in the promotional products industry, you've probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver.We're looking for the right person to fill this role. Read on if you want to know more, and discover how we like to keep the good going ®!Shift: 8am-4pm EST or 7am-3pm ESTGreat reasons to join Koozie Group:People-first cultureFlexible schedulesWe will train for all positions!Climate-controlled environment (clean and heat/air-conditioning)Great benefits, including:Medical HSA and HRA plansFlex spending accountsPPO dentalVSP visionEmployee assistance programEmployer-paid life insurance401(k) with employer matchPTO - Paid Time Off (vacation, sick, personal)Advancement opportunitiesTuition reimbursementEmployee referral bonus programEmployee recognition programEmployee charitable giveback program (up to $250 value)Job Summary:Our Manufacturing Liaison Technician - Order Entry/Tracker (MLT - OE/Tracker) are customer obsessed and problem solvers, strong in data entry, and ideally have a background in a production environment. Our Employees understand how to consistently exceed expectations and deliver. We are doing whatever we can to resolve a customer's issue. This is the liaison between our internal departments, Customer Service and Manufacturing. Manufacturing Liaison Technicians believe in taking ownership of the situation and seeing it through until resolved!Our ideal Manufacturing Liaison Technician candidate would possess the following skills:Working with our internal departments as One TeamA passion to help those in need; excellence in customer serviceStrong desire to help and take ownership on seeing things throughCurious, with a desire to always learn more, including strong problem-solving skillsTroubleshoot basic and routine customer issuesAbility to multi-task and adapt to changes quicklyResponsibilities:Act as the link between manufacturing, customer service and the customer to help facilitate orders with inquiries and product changesClarify and communicate order changes with customer regarding product information, ship/delivery dates and order costsContinuously review and update orders in the system as needed to ensure accurate and timely deliveryReview & maintenance orders already in the system per customer requestCommunicate with manufacturing department of order changesAssist internal customers on order updates, pricing inquiries, etcCoordinate & process rush requestsManage shipping details with internal and external customersResolve & communicate inventory/out of stock issues with orders already within the order processRun critical departmental reports such as; Same Day Ship & BackordersPrepare complete and accurate work including appropriately note accounts as requiredAccountable for tracking all requests received in a 4-8 hour (or less) time periodFills in hold slips for other departments when bringing order jackets to office and removing them when order jackets are returned to the appropriate locationParticipate in activities designed to improve customer experience and business performanceAlways have a contagious positive attitude with your co-workers and our customersAll other duties as requiredQualifications:High School Diploma or EquivalentMust be at least 18 years of age or olderMust successfully complete pre-employment screenings1-3 years in a customer service environmentStrong service mindset and demonstrated ability to think quickly and deliver resultsStrong verbal and written communication skillsAble to demonstrate critical thinking and problem-solving skillsProficiency using a computerMust have accuracy in order entryAbility to move quickly through multiple systems to find information and deliver a response based on findingsExperience using order management systems such as Oracle & Salesforce preferredProficiency in Microsoft Office Suite, specifically Outlook, Word & ExcelPrevious experience with manufacturing & production highly preferredOur customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group.Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.