Service Sales Representative - Security

Job Summary As a Business Development Manager for Bosch Building Technologies, you will drive recurring revenue growth by selling security, fire alarm, and life‑safety service, maintenance, inspection, monitoring, and system upgrade solutions. This role focuses on developing long‑term customer relationships, identifying service and modernization opportunities within existing systems, and expanding the service customer base. You will serve as a trusted advisor to building owners and facility stakeholders, ensuring systems remain compliant, reliable, and aligned with evolving needs. You are responsible for driving service agreement sales—including Testing & Service Agreements (TSAs) and Software Maintenance Agreements (SMAs)—across both new construction projects and an established base of legacy clients. Responsibilities Proactively sell TSAs and SMAs in coordination with the new construction sales team to ensure long‑term service capture at project turnover Identify, mine, and capture service project opportunities derived from existing TSA and SMA customer bases Develop and expand relationships within existing legacy accounts to grow recurring service revenue and project pull‑through Identify and pursue new business opportunities through cold calling, networking, and market outreach Drive and secure MAC (Moves, Adds, Changes) work associated with: Tenant Improvements (TIs) System retrofits and upgrades Conduct client meetings and presentations with: General Contractors End Users / Building Owners Build and maintain a strong sales pipeline aligned with annual sales targets and quotas Develop and execute territory business plans and targeted sales campaigns based on market trends and opportunities Collaborate with internal teams to cross‑sell Bosch Building Technologies solutions, including: Building Automation Systems (BAS) Mechanical and HVAC Controls Energy and integrated solutions Coordinate with OEM manufacturing partners to align solutions, pricing, and technical offerings Maintain a strong understanding of applicable codes, standards, and industry best practices Accurately forecast sales activity and manage opportunities within CRM tools Drive revenue growth by selling converged, integrated security solutions—including IP video surveillance, enterprise access control, and life safety systems—to building owners, GCs, and electrical contractors Consistently achieve a multi‑million‑dollar annual sales revenue target through the pursuit of enterprise/commercial security and life‑safety projects Operate as a "business owner" in the Phoenix territory, with an entrepreneurial and competitive mindset, to identify and penetrate untapped high‑growth corridors in the Phoenix area while developing creative strategies to penetrate new accounts without heavy reliance on inbound leads Build and manage long‑term customer relationships with key building owners, general contractors, and architectural & engineering firms Act as the primary executive contact, building multi‑level relationships within key accounts in the Phoenix area to ensure long‑term retention and recurring service revenue opportunities Proactively prospect, identify, and qualify high‑value opportunities within vertical markets (e.g., healthcare, education, data centers) through targeted outbound networking and strategic lead follow‑up Provide expert‑level input during pre‑bid meetings regarding system design, value engineering (VE) options, and project scheduling to maintain a competitive edge Lead the end‑to‑end sales cycle, from initial discovery to final contract negotiation, ensuring all legal and financial terms align with company risk profiles Demonstrate technical knowledge to create solutions that address the customer’s project challenges and favorably position Bosch Building Technologies’ Security Interface with third‑party product partners and specialized subcontractors to integrate niche technologies like Emergency DAS, mass notification, or AI‑driven analytics Influence design and construction decisions with owners, contractors, and consultants by generating competitive, high‑quality, and timely estimates, bids, proposals, and cost‑benefit analyses; skillfully write, present, and communicate bids and proposals; negotiate and close sales successfully Utilize sales tools effectively to manage customer interactions, satisfaction, and follow‑up; manage the pipeline in Bosch Building Technologies' tools, focusing on next steps, action items, and milestones in the sales process Lead the sales pursuit team and build team relationships to ensure project success and customer satisfaction; collaborate with product partners, subcontractors, engineers, project managers, and support colleagues Identify opportunities for system expansions or upgrades during the construction phase and coordinate with the field team to document and book change orders Communicate the project vision, sales strategy, and plan to win; engage engineers in customer meetings to review specific technologies and work closely on specifications throughout the solution development phase Other duties as assigned. Required Qualifications High school diploma or GED equivalent. 3+ years of experience in the integrated security systems industry with a proven record of multi‑million‑dollar annual sales revenue. 3+ years of experience in business development within the Security and Life Safety industry (non‑residential). Must be currently based in the Phoenix area with a deep understanding of the local construction landscape, regional code requirements, and Phoenix market trends. Knowledge of the construction industry and understanding of the construction process and owner‑direct negotiated process are essential. Proven experience building a sales territory from scratch through aggressive prospecting and networking. Proven experience managing the development of complex project solutions, estimates, and proposals. Preferred Qualifications Bachelor’s degree in engineering, business administration, or construction management. 3+ years of experience working with enterprise security and fire products such as Lenel, Software House, Genetec, Milestone, EST, Notifier, or Siemens fire products. Active membership or leadership roles in local industry organizations such as Phoenix ASIS or the Phoenix Chapter of AIA. Proven track record in service sales, account development, cold calling, and opportunity capture. Demonstrated ability to mine and convert service opportunities from TSA and SMA portfolios. Experience identifying and securing MAC work (Moves, Adds, Changes), including tenant improvements (TIs) and retrofit projects. Strong knowledge of: Life safety systems Physical and integrated security solutions Experience working with or selling through: General Contractors End Users / Facility Owners Demonstrated ability to develop and execute sales strategies and business plans. Strong communication, presentation, and negotiation skills. Ability to work cross‑functionally with internal teams and external partners. Self‑motivated, highly organized, and results‑oriented. Advanced experience selling into high‑stakes Phoenix verticals such as mission‑critical/data centers, healthcare (high‑rise/campus), K‑12/Higher education. Physical Demands Must be able to effectively communicate in English (see, hear, speak, and write clearly). Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment. Sitting, standing, walking in office environments and construction sites. Employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8 m (6 ft). Working Conditions The office is clean, orderly, properly lit, and ventilated; noise levels are low to moderate. Will be required to be on site with customers or contractors, with or without Paladin colleagues, to manage expectations and deliverables; sites range from general office environments to new construction. Driving to customer sites is required. Limited overnight travel may be required. Additional Information Working Hours: Monday–Friday, overtime and on call as needed. Travel Requirements: 5% Medical Vision Flexible Spending Accounts 401(k) with company match Life/AD&D/LTD Paid Vacation/Sick/Holidays Employee Assistance Program Pet Insurance Equal Employment Opportunity Statement This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to the categories protected by federal, state or local law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at View phone number on click.appcast.io or email View email address on click.appcast.io. Our HR representatives do not have visibility of application or interview status. #J-18808-Ljbffr