Technical Service Manager

About the Role We're looking for a Technical Service Manager to support our growing HVAC network across New Mexico. In this role, you'll be the go-to expert for technical support, training, and improving installation quality while working closely with contractors, and internal teams. If you enjoy solving complex technical problems, working directly with customers, and leading hands‑on training, this is a great opportunity to make a direct impact in the field. What You'll Do Provide expert technical support to dealers and contractors to resolve HVACR system issues Identify and address product or performance concerns through proactive field insights Visit job sites to troubleshoot issues and gather customer feedback Lead technical training sessions and installation workshops (including large groups) Develop training materials and improve service knowledge across the network Support RMA processes, service bulletins, and corrective actions Collaborate with cross‑functional teams to improve product quality and service delivery Drive high‑quality, efficient service operations across your region What You Bring 5+ years of HVAC or related technical experience Strong knowledge of HVAC systems (mechanical & electrical) Experience delivering training or presentations to groups Excellent communication and customer relationship skills Strong problem‑solving mindset with attention to detail Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word) Self‑starter who thrives in a fast‑paced, field‑based environment Requirements HVAC certification or formal technical training High School Diploma or GED Must be authorized to work in the U.S. without sponsorship Why Join Us? We are the fastest growing HVACR Distributor in New Mexico Competitive salary and growth opportunities High‑impact role with visibility across the organization Opportunity to work directly with customers and influence product performance Collaborative and fast‑moving environment Work Environment Remote/office with regional travel (up to 50%) Hands‑on field engagement with contractors and consumers Equal Opportunity Employer We are committed to creating an inclusive environment for all employees and applicants, complying with all applicable employment laws. #J-18808-Ljbffr Johnstone Supply Albuquerque Group