RN Operations Manager - Ob/Gyn

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift : Monday - Friday

Location : 3030 Harden Blvd Lakeland, FL

Pay Rate : Min $81,390.40 Mid $101,732.80

Position Summary

Reporting to the LRH Physician Group Director of Operations, an operations manager of an LRH ambulatory physician practice is a dynamic and multifaceted role that is defined in this Job Description. The individual contributes to the strategic planning process, and attainment of goals/visions of the organization. The individual fulfilling this role must be able to manage efficiently the people, processes, and technology of the physician practice. They must be competent in employee onboarding, relationship management, performance management, lean management, and presentation skills. They must also be proficient in analyzing metrics as it pertains to the practice and make decisions that optimize outcomes, efficiencies, and profits.

Position Responsibilities

Manager Capabilities

• Demonstrates accountability for overall departmental operations and/or organization-wide functional responsibilities within the system to support achievement of organizational priorities.
• Coaches team leaders, direct reports and team members to create a productive work environment.
• Creates a high performing team by building strong relationships, mobilizing others to action and effectively leveraging the talent of their team.
• Manages and supports conflict/issues resolution implementing appropriate corrective actions, improvement plans and regular performance evaluations.
• Demonstrates capacity to manage change resistance and break down barriers to effective improvement and transformation.
• Serves as a mentor for a healthy and safe culture to advance system, department and service experience.

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Standard Work Duties: LRHPG Department Manager

• People- It is the responsibility of the operations manager to effectively oversee the providers and staff in the office. Effective management of their attendance, performance, and behavior is required. An operations manager will be responsible for tracking and maximizing the productivity of the providers and staff. He/she will form strong relationships with the staff to maximize team work, outcomes, and financial gains. The operations manager will be directly responsible for employee reviews, maintaining a level of internal customer service through employee engagement, onboarding new employees, building an internal leadership structure, determining appropriate staffing levels driven by data, and perform all necessary disciplinary action.
• Processes – It is the responsibility of the operations manager to effectively oversee the operational processes of ambulatory departments as it relates to clinical and business office functions. They will also be directly responsible for the audit of these policy and procedures through the use of internal and external audits. They will also be responsible to attend and participate in meetings that concern the operational effectiveness of their department and the well-being of the organization. Process improvement efforts should include but not be limited to patient access, patient throughput, standard work, appropriate staff utilization, employee engagement, and customer service. Attainment of these goals may require the assistance of physician leadership.
• Technology – It is the responsibility of the operations manager to effectively oversee the optimization of the appropriate technologies in the department. They will work to ensure that the providers and staff have access to and are proficient in the use of the electronic medical records, reporting tools such as Tableau, and databases such as SharePoint. The operations manager will also be proficient in the use of all available technologies to maximize the analysis and performance of the ambulatory department.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Competencies & Skills

Essential:

• Metrics – It is the responsibility of the operations manager to effectively monitor and report on crucial metrics of the department. These metrics include a firm understanding of financial reports, access rates, cancellation/NS rates, quality metrics, volume levels, phone access and staffing levels. Financial analysis should include but is not limited to labor, pharmacy, supplies, and contracted services.
• Employee Onboarding - The operations manager will work to ensure that the new employee has all the training, supplies, and orientation to be successful in their role.
• Relationship Management - The operations manager will work to ensure a high level of internal customer service within the department and within the organization. This individual will play a key role as a liaison between all aspects of LRH. This will be monitored by the use of employee engagement scores to monitor the progress of these efforts.
• Performance Management - The operations manager will be directly responsible for and report on volume and the status of the business. The operations manager will also be held responsible for the performance of the team in regards to volume, productivity, financial status (rev/expense) management. The operations manager will be significantly involved in coaching and the development of talent to foster the career growth of team members.
• Lean Management - The operations manager will be directly responsible work to ensure the practice is running as efficiently as possible.

Nonessential:

• Presentation skills - The operations manager will possess the skill set to present well and communicate ideas, challenges, and opportunities of a department.
• Proficient in Excel for statistical reporting and strong verbal and written communications skills
• Strong leadership and coaching/staff development skills
• Strong planning and organizational skills

Qualifications & Experience

Essential:

• Bachelor Degree
• Business Administration, healthcare administration or other related fields Healthcare or Business related. May accept equivalent experience (4+ years of relevant managerial experience) in lieu of Bachelor’s degree. Employee will be required to complete a Bachelor’s degree within 4 years of starting position.

Essential:

• Basic Cardiac Life Support
• EPIC experience preferred

Experience Essential:

• At least 3 years of management experience required in a healthcare related field.
• In the absence of Bachelor's and/or Master's degree, at least 4 years of increasing managerial experience

Experience Preferred:

• 7-10 years of management experience in a healthcare related field