Electrical Field Tech Support Specialist (HAVC)

Electrical Field Tech Support Specialist (HAVC) Childress, TX

SUMMARY

We currently need a Field Tech Support Specialist supporting our client. This position will be responsible for providing onsite technical services in support of Mission Critical Cooling Systems. Executes the delivery of installation, startup, commissioning support, remedial, and preventative maintenance services.

PRIMARY DUTIES

Participate in system deployment projects for established service area, by delivering installation, startup, and/or commissioning support services. Provide onsite support by assisting in fault isolation of electro-mechanical systems. Identify necessary parts to resolve customer equipment failures. Respond onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled service requests. Serve the department by participating in the development of service bulletins, procedures, process improvements, and other collateral duties as required. Maintain accurate customer service records and reports within the Case Management System/CRM. Contribute to the creation of Knowledge Articles and other technical documentation. Serve as a resource to sales personnel for assigned service area. Recommend improvements to manuals, operational processes, and procedures as needed. Contribute to training course content development and provide training to customers and other field service personnel as required. Maintain knowledge of new products. Other duties as assigned.

COMPETENCY

Positive attitude and collaborative approach in working within a team environment. Strong oral and written communications. Ability to learn and adapt quickly to changes. Critical thinking and analytical capabilities in troubleshooting and problem solving. Planning, organizing, and prioritizing skills. Ability to be flexible and handle stressful situations at times.

REQUIRED EDUCATION

Associate degree from a two-year college/technical school with a certificate in an IT Hardware‑related discipline preferred, or an equivalent combination of education and experience to successfully execute the role.

EXPERIENCE

Minimum of 3 years of experience in field service or a similar technical support‑related position. Prior experience with electro‑mechanical equipment, servos, sensors, and actuators.

QUALIFICATIONS

Experience reading electrical schematics. Experience working with 200–440‑volt equipment (High Voltage). Hands‑on hardware troubleshooting and repair experience. Ability to successfully apply technical knowledge to identify root causes. Ability to demonstrate excellent customer service and communication skills. Ability to read basic product drawings, electrical schematics, and technical specifications. Requires the ability to manage priorities effectively. Ability to travel with little notice may be required. Troubleshooting skills and sound technical judgment. Ability to work both onsite independently and as part of a team. Availability to work extended hours, if applicable, including participation in a 24/7 on‑call rotation. Ability to pass customer‑specific background check processes, if applicable.

PHYSICAL DEMANDS

Prolonged periods of working at customer facilities, standing, lifting, bending, kneeling, etc. Must be able to lift to 50 pounds at times. Travel may be required up to approximately 20% of the time. Willing to travel when needed.

WORK ENVIRONMENT

The candidate will work onsite under the direction of the partner leadership team.

EXPECTED HOURS OF WORK

8‑hour shifts as directed by partner leadership. Typically 8:00‑5:00 with 1‑hour unpaid lunch or 8:30‑4:30 with half‑hour paid lunch.

TRAVEL

As needed. #J-18808-Ljbffr NEW ERA TECHNOLOGY