Direct Services Manager - Programs

Direct Services Manager

The Direct Services Manager provides supervision and oversight of some of Save the Family's programming and Case Management staff.

Key Responsibilities

• Oversee all aspects of programming. This should include but not limited to; identifying eligible families, assisting with housing search, completing intakes, housing inspections, documentation, monthly requisitions, ensuring quality programming, verifying program income eligibility and following contract requirements
• To train, support oversee Case Managers on all aspects of their position, including but not limited to; lease-up of families experiencing homelessness including locating housing options (apartment and/or house) which meet the Housing Quality Standards, Fair Market Rents & Occupancy Standards in accordance with HUD, ongoing assessments used within their position, documentation expectations, program goals, financial support offered to families
• Ongoing supervision and support to Case Managers including 1:1 meetings, staff meetings, case staffing and assisting with support meetings for families
• Act as a liaison and advocate between landlords, Case Managers and STF family clients and other collaborators
• Manage programmatic and client level data in relevant databases and ensure accuracy to support STF contract(s) and grant funding requirements for programs and complete any necessary reports timely and accurate as requested by the CPO
• Ensure grant compliance for program funding and regularly meet with team and immediate supervisor to discuss goals of the programs to be sure the programs are on track to meet target outcomes for the agency and funding sources
• Adhere to all Save the Family policies and procedures as outlined in the Employee Orientation Manual
• Manage and track the budget spend down and fulfillment of contracts and ensure the team is aware of financial responsibilities within the program
• Work with Maricopa County Coordinated Entry System and with HMIS database to ensure accuracy and compliance within the systems
• Responsible for all referrals needed for STF. Collaborate with the other supervisors, CPO and staff on referrals needed for the agency to ensure referrals are requested timely, follow up communication is provided to the team and any barriers to the referral process is worked out for continued coverage for families
• Attend and facilitate weekly team meetings to staff cases with the Case Managers and support team
• Maintain effective communication and work on ways to continue to improve effective team communication amongst the programs.

Other Knowledge, Skills and Attributes

• Demonstrate a commitment to the mission, vision, and values of Save the Family Foundation of Arizona
• Self-starter with excellent time management skills
• Possess a collaborative way of working
• Be familiar with Save the Family's service population, including diverse cultural and socioeconomic characteristics
• Proficiency in Microsoft Office Suite including Word, Excel, and Outlook
• Maintain strict confidentiality
• Professional in manner and appearance
• Knowledge of community resources
• Consistently organized and flexible
• Ability to manage and maintain composure in a fast paced environment
• Familiarity with cities throughout Maricopa County
• Knowledge of Housing Quality Standards
• Knowledge of Fair Housing Laws and the Arizona Landlord Tenant Act
• Knowledge of federal Rapid Rehousing Program and Eviction Prevention Program
• Be able to work hours outside the standard Monday – Friday 8:00 AM to 5:00 PM timeframe and to travel, if necessary (will include some evenings and occasional weekend events).

Minimum Qualifications

• Bachelor's required; Master's preferred
• Experience in Rapid Rehousing and landlord and/or training in dealing with Landlord/Tenant/Leasing issues required
• Social Service experience required
• Familiarity of HMIS preferred
• Since position requires frequent driving to various job sites to provide services and occasionally transport clients, a valid Arizona driver's license, reliable transportation, current auto insurance, and clean driving record are required
• Be able to proficiently speak, read and write the English language - Bi-Lingual preferred
• 21 years of age or older for liability insurance requirements
• Valid Arizona Fingerprint Clearance Card OR must qualify for a valid Arizona Level One Fingerprint Clearance Card
• Eligible to work in the United States of America
• The candidate must have flexible availability. Office hours are Monday through Friday 8am-5pm, though this position has a varied work schedule and will include evenings and occasional Saturday events
• Demonstrate cultural competence, treat everyone with dignity, celebrate the diversity of our community, and be inclusive of all people in our community
• Demonstrate proficiency in grammar and spelling
• Demonstrate excellent interpersonal communication skills

Compensation: $50,000.00 - $60,000.00 per year

Established in 1988, Save the Family Foundation of Arizona is a leading provider of housing, case management and supportive services to more than 650 homeless and impoverished families and children each year, annually throughout Maricopa County. We work to equip families to overcome underlying issues that lead to homelessness – ensuring stable homes, safe children and strong families because of our efforts. Join us today to help build stability and self-sufficiency in the families we serve across the county –you can help by being a volunteer, donating to the organization or advocate on behalf of those we serve.

We provide housing, case management and supportive services. Once housed, Case Managers help parents set and achieve goals geared toward ensuring the family's long-term housing and financial stability, which often can include securing employment, moving up in the workplace, improving financial literacy, building life-skills, and mental health. The Case Manager helps the family through their entire journey to housing and self-sufficiency.

Our supportive services compliment each family's goals and include career services, budgeting classes, parenting classes, other life-skills classes, and access to in-house mental health support. We also provide multiple supportive services to the children in our programs – all focused on halting cycles of homelessness and poverty. Supportive services are also available to families residing in ARM (Affordable Rental Movement) of Save the Family's affordable housing program.