Manager, Retail Operations

Responsible for overseeing all aspects of the Health and Wellness Market functions, staffing and customer satisfaction. Additional responsibilities include planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing and resolving problems.


Core Duties and Responsibilities:

• Manages the retail aspect of the Health and Wellness Market as well as formulates strategies to increase sales
• Ensures exceptional service is provided to customers by all team members
• Establishes and promotes teamwork between the Health and Wellness Market and the various departments within the building and organization
• Stays current on available product, both private label and third party, by thoroughly reviewing training and/ or product literature
• Maintains working relationships with 3rd party vendors and brokers to ensure staff training and competitive pricing
• Manages customer feedback and/ or inquiries including complaint log
• Creates task list for team to be completed daily, ensures proper staffing and scheduling
• Supervises and directs staff with daily workflow, special projects, and continued education
• Ensures Health and Wellness Market is well stocked, merchandised (per guidelines) organized and maintained
• Proactively plans floor moves, resets, and end cap program based on sales performance, inventory on hand, vendor partnerships, and marketing strategies
• Works closely with the marketing department to ensure lecture series information is correct, sets up marketing campaigns and sales
• Maintains constant and timely communication with director
• Manages opening/closing responsibilities; to include arming, disarming security system; lock and secure store, daily sales reporting, attendance tracking, and bank deposits
• Creates monthly location recap to director including sales, traffic, discounts, and Premier acquisitions
• Attends annual Natural Products Expo to report on trends in the industry and new vendors/products
• Regular onsite attendance is an essential function of this position
• Other duties as assigned

• 5+ years of retail supervisory experience within the dietary supplement industry
• Vitamin & Supplement knowledge required
• Bachelor's degree in nutritional sciences or related field preferred
• Excellent knowledge of Microsoft Office; ability to create analysis using templates, macros, and other MS Office functions
• Excellent written and verbal communication skills
• Ability to multitask and thrive in a complex, entrepreneurial environment with a sense of urgency and customer focus
• Strong solution-oriented, problem-solving skills
• A self-motivated leader
• Superior customer service skills