Field Service Tech III

Job Title

We are seeking a skilled professional to join our team. The role involves installing, servicing, and troubleshooting the company's systems, with a focus on cart containment.

The position requires significant travel and flexibility, including night and weekend shifts. The ideal candidate will have substantial experience in a retail environment, strong problem-solving skills, and the ability to work independently and as part of a team.

Responsibilities

Work under the supervision of the Field Services Manager and guidance of the Field Services Engineer.

Install, service, and troubleshoot the company's cart containment and other systems.

Perform preventive maintenance on the company's systems.

Complete service and repair work orders within assigned areas.

Travel up to 70% to various locations nationwide, with flexibility for night and weekend shifts.

Make comprehensive decisions on job sites regarding necessary work to resolve system issues.

Perform multiple tasks in a fast-paced environment, paying attention to detail while remaining highly organized and efficient.

Assist in training Field Services Technicians, ASP, and Contractors.

Follow directions and instructions while maintaining a customer-focused approach.

Adhere to the company's standard operating procedures and core values.

Utilize installation and service scheduling systems and other service and expense tracking tools.

Qualifications

Ability to perform multiple tasks in a fast-paced environment and adapt to changes.

Strong attention to detail and organizational skills.

Ability to follow directions and complete tasks efficiently.

Diplomacy, tact, and problem-solving skills when handling difficult customers.

Excellent oral and written communication skills.

Leadership skills.

Experience with security camera systems, point of sales systems, electrical devices, and wireless devices.

Experience with dustless concrete cutting and asphalt.

Experience installing devices in a retail environment.

Experience running wires through walls and ceilings.

Experience troubleshooting and tuning electrical devices.

Experience bending and running conduit.

Proficiency in using power tools and scissor lifts.

Computer proficiency in installation and service scheduling systems and other service and expense tracking tools.

Education and Experience

Minimum 3 years of experience in installing devices in a retail environment, such as point of sale systems, alarm systems, or security camera systems.

Minimum 2 years of experience in electrical and low voltage devices, concrete cutting, bending, and running conduit, and running wires through walls and ceilings; experience with power tools and scissor lifts.

Experience as a general contractor or in related fields is highly desirable.

Strong communication and collaboration skills to ensure cooperation and positive results.

Valid driver's license and a clean Motor Vehicle Record (MVR) with the ability to maintain a positive driving record throughout employment.

Other Skills and Abilities

Exemplify professionalism in all aspects of day-to-day duties and responsibilities.

Communicate warmth, understanding, and helpfulness when interacting with all internal and external contacts.

Be highly self-aware and open to learning about personal effectiveness in the workplace and on teams.

Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies, and goals.

Respect lines of communication and internal protocols.

Constantly strive to improve performance, effectiveness of the Field Service team, and ultimately the company.

Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

Americans Disabilities Act (ADA) The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.