Member Advocate

Job Title

Listerhill Credit Union is seeking a Member Advocate to join their team. This role is pivotal in guiding members through their financial journey, ensuring they receive the best possible service and support.

Overview

Listerhill Credit Union is a financial cooperative dedicated to helping members live financially healthy lives. Founded in 1952 by seven Reynolds Metals employees, the credit union has grown to 18 branches across northwest Alabama and south-central Tennessee, serving 13 counties with a full line of financial solutions.

The Role

Member Advocates are empowered advisors who guide members in their financial journey. They develop relationships, find ways to say yes, own needs, and solve problems. The driving force of an Advocate is to improve the lives of those in their community by promoting the Listerhill story.

Who You Are

Member Advocates are the face of the branch, the first person members see when they walk through the door. They have a helpful spirit and amicable personality, placing members' needs at the top of their priority list. They seek solutions and say, "let's find a way to help you with that."

What You Will Do

Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions. Open new accounts, service existing accounts, set up new account files, and provide members with all necessary information for membership. Cross-sell credit union products and services. Handle requests from members for transfers of shares to loan payments, share withdrawals, check orders, line of credit advances, stop payments, and any other service requests received from members. Perform teller work as needed. Establish new banking relationships with members ensuring they are offered all the products and services that are appropriate given their financial needs. Establish, maintain, and deepen relationships with credit union members to provide excellent member service. Provide account servicing and maintenance, and assist with problem resolution for members in accordance with all established procedures and regulations. Originate, process, close, and disburse consumer loans and home equity advances. Educate members in the use of self-service banking solutions including, ATMs, on-line, and mobile banking to enhance their service experience. Adhere to all rules and regulations applicable to this position, thus all Listerhill Credit Union policies and procedures. Perform other duties as assigned.

Requirements

Qualifications include a high school diploma or GED, preferred minimum one year of service industry experience, and the ability to communicate well orally and in writing. Must be able to stand and walk as needed to provide excellent member service. Must have a professional demeanor, strong communication, analytical and critical reasoning skills, personality traits conducive to a sales and service culture, and sharp problem-solving skills. Must successfully complete appropriate LCU assessments and have a commitment to LCU's Mission Statement and Core Values.

Listerhill Credit Union is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or local law.