Senior IT Support Engineer (MSP)

Senior IT Support Engineer (MSP)

GO Technology Group | Oak Brook, IL | Full-time, Hybrid | $75,000 to $95,000

Read this first

This role is for people who are already good at MSP work, not people hoping to get good at it. If you've spent the last few years at an MSP clearing a heavy multi-client queue, fixing what other techs escalated, and you're the one your team asks when they're stuck, keep reading. If that's not you yet, this isn't the right fit, and that's fine.

Who we are

GO Technology Group is a Chicagoland MSP supporting private businesses, schools, municipalities, police departments and park districts. We're a small team and everyone works the queue, leadership included. We respond to tickets within 15 minutes and aim to resolve them within 4 hours, so pace matters here.

What you'll actually do

• Work a live multi-client queue and own tickets start to finish: diagnose, fix, document, close.
• Take escalations from the help desk and solve the ones that stump everyone else.
• Administer Microsoft 365 and Entra ID: Exchange Online, mail flow, SPF/DKIM/DMARC, Conditional Access, MFA, licensing, SharePoint and OneDrive permissions.
• Support Windows 10/11 and Windows Server: Active Directory, DNS, DHCP, Group Policy, file shares and NTFS permissions.
• Deploy and manage devices with Intune and Autopilot.
• Troubleshoot networks on Palo Alto, FortiGate, SonicWall, Meraki and Aruba: VLANs, VPNs, WAN failover, ISP issues.
• Respond to security alerts in SentinelOne, lock down compromised accounts and clean up after phishing.
• Work onsite across Northern Illinois: network closets, rack work, workstation swaps.
• Help our project desk with M365 migrations, tenant moves and firewall replacements.
• Write ticket notes another tech can pick up cold.

What we need from you

• 3+ years at an MSP (not internal IT) working a multi-client queue. This is a hard requirement.
• You troubleshoot without a script and find root cause, not the reboot that makes it go away for a week.
• Real depth in M365, Entra ID, Windows and Active Directory. You will be tested on it.
• Solid networking fundamentals. You can explain why DNS breaks, read a firewall rule and work a VLAN problem.
• Daily use of an RMM (NinjaOne, ConnectWise, Datto, N-able or similar) and a PSA.
• Clear writing. Clients and teammates understand you the first time.
• You keep learning on your own: a home lab, certs, scripting, whatever keeps you sharp.
• Reliable transportation, able to lift 50 lbs, able to pass a background check (some clients are law enforcement and municipal government), and authorized to work in the U.S. We can't sponsor visas.

Big pluses

• PowerShell you wrote yourself.
• Certs such as MD-102, MS-102, AZ-104, Security+, Network+, CCNA or firewall vendor certs.
• Experience with schools, municipalities or police departments.
• Tenant-to-tenant migrations, Exchange hybrid, or Google Workspace to M365 moves.
• Apple and iPad MDM.

How we hire

We move fast and we're upfront about the steps:

1. Answer the screening questions. After that you'll get three short written scenarios. Use your own words. We read every answer, and AI-written answers don't move forward.
2. A 20-minute call with our General Manager.
3. A 45-minute hands-on session with one of our engineers. Real scenarios, no trick questions, and you can search the web the way you would on the job.
4. A team interview at our Oak Brook office.

Most people finish in under two weeks.

What you get

• $75,000 to $95,000 base. Where you land depends on what you show us in the hands-on session, not years on a resume.
• Health, dental and vision insurance.
• Paid time off.
• We pay for certifications and exam costs.
• Hybrid schedule: 2 days a week in Oak Brook, the rest remote or at client sites.
• On-call about one week in six.
• A small team where good work gets noticed by the people who run the company.

GO Technology Group is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements and individual qualifications.