Retail Account Coordinator - Seattle WA

Job Description

Job Description

Description

The Retail Account Coordinator (RAC) is a field-based role focused on in-store execution, shift support, and retailer relationship building. This RAC operates exclusively in the field — there is no home office component. The ideal candidate thrives in a fast-paced retail environment, leads by example on the floor, and serves as the primary point of presence for Beauty Educators and retailer partners.

Key Responsibilities

• Be a consistent, visible presence on the floor — supporting shifts, coverage needs, and live events
• Coach and mentor Beauty Educators in the moment, on the floor, during active shifts
• Build and maintain strong relationships with store staff, department leads, and retailer management
• Conduct regular in-person performance check-ins and document coaching in real time
• Monitor time & attendance and partner with the scheduling team on any shift changes or coverage gaps
• Ensure brand, retailer, and Headkount standards are upheld on every visit
• Complete detailed in-store surveys following every shift
• Achieve sales goals by driving BE performance and engagement at store level
• Escalate employee or retailer concerns promptly to their supervisor and HR
• Stay current on all Headkount communications via the Headkount app

Skills, Knowledge, and Requirements

• Minimum 2 years of experience working for a beauty brand or major beauty retailer.  
• Excellent communication skills 
• Demonstrated leadership and decision-making skills 
• Ability to multitask and work efficiently 
• Strong problem-solving skills 
• Professional conduct in-store 
• Excellent brand and product education & training skills  
• Technology skills: video calls, phone calls, text messages, smart phone applications 

Benefits

• Offer a Competitive Salary
• Provide a thorough onboarding process and brand training
• Offer Medical, dental and vision Benefits to Full Time employees
• Offer valuable feedback & assist with growing with the company