Facilities Dispatcher

: Under the direction of the Work Control Supervisor, the person in this position performs a variety of administrative and data entry tasks. The primary responsibility of this position will be managing the receiving, processing and distributing of work requests, timecard entry, and key distribution. Duties and Responsibilities

• Prioritizes and assigns services, troubleshooting issues, emergency calls.
• Coordinates necessary action on all calls to provide maintenance and service.
• Processes work requests by documenting service information, assigning priorities, and documenting billing information.
• Maintains the work order and trade assignment database and provides reports and information as requested.
• Receives utility outage requests from engineering, project management staff, trades and others.
• Issues keys for daily use and tracks all campus building keys. Performs a variety of technical and clerical office administration tasks.
• Other duties as assigned.

Required Qualifications - Experience, Education, Knowledge & Skills

• High school graduate or G.E.D.

• Two years of full-time administrative work experience, including customer service, data entry and record keeping duties, or an equivalent combination of relevant education and experience.

• Demonstrated competence using databases and personal computers that include a variety of software packages, such as Microsoft Office (Outlook, Word, Excel).

• Demonstrated competence maintaining, processing and verifying detailed records with a high degree of accuracy.

• Demonstrated ability providing a high level of customer service in a high call-volume, fast paced environment, continuously displaying a positive, professional demeanor.

• Demonstrated competence organizing large volumes of work, setting priorities, meeting deadlines, and making independent decisions with minimal supervision.

• Demonstrated competence composing, formatting, typing and proofing grammar, punctuation, and spelling of business correspondence, forms and reports.

Preferred Qualifications - Experience, Education, Knowledge & Skills

• General knowledge of MSU and Facilities Services operations, policies and procedures relating to work orders/work fulfillment deadlines.

• Experience with a large, diverse database such as Computerized Maintenance Management System (CMMS.)

• Experience in a large, multifaceted organization.

The Successful Candidate Will

• Consistently exercise initiative and good judgment while prioritizing workload to meet deadlines with minimal supervision
• Communicate effectively both verbally and in writing.
• Maintain confidentiality of records and information.
• Represent the department and MSU to others in a professional and courteous manner

Position Special Requirements/Additional Information In accordance with MSU policy, hiring will be conditional upon successful completion of a pre-employment background check. This should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time. Our benefits package includes:

• Medical / Dental / Vision
• Retirement
• Tuition waiver
• Annual and sick leave
• Holiday pay

Physical Demands Must be able to sit for long periods of time. Normal office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. The requirements listed above are representative of the knowledge, skill, and/or ability required. This position has supervisory duties? No Posting Detail Information Number of Vacancies Desired Start Date Position End Date (if temporary) Open Date Close Date Applications will be: Screening of applications will begin on April 29, 2025 ; however, applications will continue to be accepted until an adequate applicant pool has been established. Special Instructions EEO Statement Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law. In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference, please complete the veteran's preference information located in the Demographics section of your profile.