Patient Service Representative

Job Description

Job Description

Job Summary:

The Patient Service Representative answers incoming calls, schedule appointments and perform a variety of administrative tasks. The ideal candidate should have excellent oral and written communication skills and be able to organize their work.

Responsibilities will include:

• Answer telephone and process phone calls
• Provide basic and accurate information via phone/email
• Warm transfer callers to appropriate party; take and relay messages as needed
• Make patient appointments; input information to EMR and outlook calendar
• Perform other clerical duties such as filing, photocopying, transcribing and faxing
• Executing administrative tasks as necessary in support of all group initiatives, including but not limited to operations, marketing and finance departments
• Create, update and manage database files pertaining to patient and referring physician contact information
• Data reporting and analysis
• Content development and proofreading
• Media research and list development
• Company research and list development
• Ad hoc projects as needed

Skills and Experience

• Minimum three years of experience as telephone operator/appointment scheduler, preferably in a medical office
• Excellent interpersonal and phone etiquette communication skills; fluency in Spanish a plus
• Basic medical knowledge; vascular knowledge a plus
• Strong customer service skills
• Ability to perform efficiently in a fast paced environment
• Excellent attention to detail

Education:

• High School Diploma or equivalent