Patient Registration Rep

Title: Patient Registration Representative

Reports to: Health Center Administrator

FLSA Status: Non-Exempt
Personnel Supervised: None


POSITION SUMMARY:

The Patient Registration Rep is responsible for providing indirect patient care in the clinic under the direction and supervision of the Health Center Administrator. The Patient Registration Rep is expected to work well with every member of the team in order to ensure optimal outcomes for patients' health. This position requires strong teamwork and communication skills. The Patient Registration Rep has the important role of "first contact" for greeting patients, gathering patient demographics, occupational, educational and financial information. Responsible for data entry, registration, insurance eligibility, collection, and balancing end of day activities.


MINIMAL QUALIFICATIONS:

• Education: High School graduate or GED
• Graduate of an accredited Medical Assistant Program or relevant experience
• Experience: 1 year in a health care setting in data entry/medical records/receptionist preferred.
• Computer literacy
• Bilingual: Fluent in English - (Spanish or Creole) - preferred

SKILLS:

• Passion for customer service
• Self-starter
• Good interpersonal skills
• Organized
• Ability to work effectively with people of varied cultures
• Ability to use all office equipment

RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following:

1. Acknowledge/greet patients and process patients in accordance with CFHC's patient flow model.
2. Knowledge of EHR processes, IDCOP, Sliding Fee Scale, HIPAA, Joint Commission, Medical Record policy, scheduling, patient rights and grievance processes.
3. Create new patient accounts and retrieve established patient accounts from all EMR systems.
4. Establish proficiency in all scheduling, registration and billing applications
5. Gather pertinent data on all patients: demographics, financial, educational and occupational (migrant/seasonal, other).
6. Knowledge of verification of insurance coverage, check eligibility, obtains authorizations as needed.
7. Review accuracy and completeness of claim at end of visit, i.e., data entry, procedure codes, money collected, etc.
8. Schedule new and follow-up appointments, as needed.
9. Maintain cash drawers. Complete end of day Daily Summary Sheet and balance activities for the day run the reports (Billing Summary, Individual users and all users report)
10. Complete reports as requested by management.
11. Participate in staff outreach and off-site health care programs as requested by the Health Center Administrator to represent CFHC in the community.
12. Report as needed to Health Center Administrator any pertinent information or situations that impact on patient care or CFHC liability.
13. Attend and participate in mandatory CFHC meetings (Center Specific meetings, Corporate meetings, and other meeting).
14. Demonstrate ability to work cooperatively with other members of the patient care team. Be supportive of coworkers.
15. Always maintain a neat and professional appearance.
16. Collect appropriate money for visit per sliding fee scale and Co-Payments
17. Ability to work effectively in all areas of medical and dental services.
18. Follow all protocols associated with CFHC being a patient centered medical home. i.e. Web enabling patients into the patient portal and identifying which patients are having a transition in their care.
19. Other duties as assigned.

PHYSICAL REQUIREMENTS:

1. Requires 80% or more time spent sitting/standing/walking.
2. Independently mobile.
3. Ability to lift weight equivalents that would be required with occasionally assisting and positioning patients, repositioning equipment, and lifting supplies.
4. Ability to adapt and function in varying environments of workload, patient acuity, worksites, and work shifts.

American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.