Assistant General Manager

Assistant General Manager

Location: Supreme Dumplings, Ala Moana Center Honolulu, HI

Pay Range: $70,000–$80,000 annually + eligibility to participate in the company bonus program Actual compensation will be determined based on experience, skills, and internal equity.

Employment Type: Full-time Salaried, Exempt

About Us: At Supreme Dumplings, we proudly deliver moments of joy to our guests, team members, and the communities we serve. We are dedicated to providing the most authentic Xiao Long Bao and other small bites of happiness through exceptional quality, service, and value. Supreme Dumplings celebrates the rich traditions of Taiwanese cuisine, with Xiao Long Bao at the heart of our menu. Crafted with precision and care, our dumplings are made fresh daily using time honored techniques that create an unforgettable dining experience. We are passionate about hospitality, operational excellence, and developing future leaders.

Position Overview

The Assistant General Manager partners with the General Manager to lead the daily operations of the restaurant. This role is responsible for driving exceptional guest experiences, developing high performing teams, maintaining operational excellence, and achieving financial goals. The Assistant General Manager serves as the acting leader in the General Manager's absence and is expected to lead by example every day. This is an ideal opportunity for a proven restaurant leader looking to take the next step toward becoming a General Manager.

Key Responsibilities

• Operational Leadership
• Support all daily restaurant operations to ensure exceptional execution and consistency.
• Lead shifts with a strong focus on food quality, hospitality, cleanliness, and speed of service.
• Assist with scheduling, inventory management, ordering, labor planning, and cost controls.
• Ensure company standards, systems, and operating procedures are consistently followed.
• Guest Experience
• Create memorable guest experiences through visible floor leadership.
• Resolve guest concerns quickly and professionally.
• Coach team members to deliver genuine hospitality and outstanding service.
• Financial Performance
• Help achieve sales, labor, food cost, and profitability goals.
• Monitor daily operational results and identify opportunities for improvement.
• Assist with inventory counts, purchasing, and waste reduction initiatives.
• Team Leadership & Development
• Recruit, interview, hire, train, and develop hourly team members.
• Coach supervisors and shift leaders while building a strong leadership bench.
• Hold team members accountable to performance expectations and company standards.
• Foster a positive, respectful, and high accountability culture.
• Compliance & Safety
• Ensure compliance with Hawaii labor laws, company policies, and wage and hour regulations.
• Maintain the highest food safety and sanitation standards.
• Ensure a safe environment for both guests and employees.

Qualifications

- 2 to 5 years of restaurant management experience, preferably in a full service or high volume restaurant.

- Strong leadership skills with a passion for coaching and developing others.

- Experience managing labor, inventory, scheduling, and daily restaurant operations.

- Basic understanding of financial reporting, labor management, and cost controls.

- Excellent communication, organizational, and problem solving skills.

- Ability to work evenings, weekends, and holidays.

- Ability to perform essential job functions with or without reasonable accommodation.

Preferred Qualifications

- ServSafe Certification, or the ability to obtain certification.

- Experience in a high volume, full service restaurant.

- Bilingual skills are a plus but not required.

Benefits & Other Compensation Eligible employees may receive a comprehensive benefits package, with the company covering 90% of the medical premium.

- Medical, dental, and vision insurance

- Paid Time Off

- Employee meals and dining discounts

- Leadership development and advancement opportunities

- Eligibility to participate in the company bonus program

Eligibility and benefit offerings may vary based on position and length of employment.

Supreme Dumplings is an Equal Opportunity Employer. We are committed to providing an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, ancestry, disability, veteran status, or any other status protected by applicable federal, state, or local law.