Fiber I&R Technician - Siloam Springs, AR

Job Description

Job Description

Fiber I&R Technician – Siloam Springs, AR
Role Summary

The Fiber I&R Technician installs, maintains, and repairs fiber optic internet services for residential and commercial customers in Siloam Springs, AR. This is a full-time, W-2 position with CS Contract Solutions — you'll be employed directly by CS and deployed to work on behalf of our telecom carrier clients across your assigned region. As a field technician, you must be flexible with work locations as client project needs shift, and you'll be expected to deliver world-class quality installations along with clear product education for every customer.

Primary service area(s): Siloam Springs, AR

Training: This role requires a paid one-week training program in Bedford, NH, including travel and overnight lodging, shortly after hire.

This is a production-based pay position (per completed job), not a fixed hourly or salary rate. 

Estimated annual earnings range: $104,000 – $208,000, reflecting typical to top-performing technicians once fully ramped. Specific pay details will be shared upon resume submission.

Paid training is available for all skill levels.

• Highly competitive, production-based pay, with health, vision, and dental insurance, PTO, and 401(k).
• CS is growing rapidly and believes in promoting from within, with many growth opportunities available.
• Greenhorn and remedial paid training for all skill levels — we keep our axes sharp.
• A culture that supports technicians in the field, because a supported technician is a productive technician, and a productive technician is a happy technician.
• Incentivized competitions that reward safety and quality — a bonus for doing what's already required.

Someone who takes pride in doing their best every day to deliver a quality product. Individuals who anticipate customers' needs to offer them solutions for today and tomorrow. A person who listens to understand, not to respond. At CS we have a set of core values that we operate under — to work here, you will need to align with them.

• Honesty and Integrity
• Attitude Over Skills
• Courage in Communications
• The 3 E's. Effort, Energy, and Execution
• Keep Your Axe Sharp

• Install, maintain, and repair fiber optic systems — including placing aerial or buried drops and interior/exterior wiring — for residential and commercial customers.
• Complete pre-install work orders and post-install service verification, confirming internet, phone, and (if applicable) TV service performance before leaving the job site.
• Provide clear product education to customers to ensure satisfaction and reduce repeat visits.
• Observe all safety rules and OSHA regulations, including safe work at heights and in confined spaces.
• Keep scheduled customer appointments, and log work orders and time accurately using internal systems.
• Maintain minimum acceptable metrics for Repeats, Productivity, and Completions.
• Assist other technicians and adapt to new processes and information as the job requires.

• Fiber optic internet and home phone service experience preferred; paid training provided for all skill levels.
• Must have your own truck, van, or SUV with a ladder rack, plus your own tools and safety equipment per the company's required checklist.
• Smartphone, laptop, and Microsoft Excel required.
• Ability to lift up to 80 lbs unassisted.
• Effective communication and interpersonal skills, with the ability to multi-task and work as part of a team.
• Must pass background check, MVR screen, and drug test.
• Ability to work overtime and weekends depending on customer and client needs.