Telecommunications / Low-Voltage Field Service Technician

Job Description

Job Description

This is primarily a hands-on field-service position. The ideal candidate enjoys troubleshooting problems, working independently at customer locations, and figuring out why a telephone or communications system isn't working. The position also includes in-office support, including taking customer trouble calls and troubleshooting issues over the phone.

This is not primarily a cable-installation position.

We are looking for someone who understands traditional telephone wiring and telecommunications infrastructure and is comfortable working with modern VoIP and network-connected telephone equipment.

Leadership skills are a bonus and could lead to supervisory responsibilities.

What You'll Do:

Field Service & Troubleshooting

• Respond to service calls at commercial customer locations throughout the Chicago area.
• Take trouble calls in the office, troubleshoot and diagnose issues over the phone, and perform on-site work—a balance of on-site and in-office support.
• Diagnose and repair telephone, data networking, and low-voltage communication problems.
• Troubleshoot analog telephone/POTS circuits and VoIP systems.
• Trace, identify, test, and repair telephone wiring.
• Work with telephone pairs, blocks, jacks, cross-connects, and building wiring.
• Troubleshoot problems between the customer's telephone equipment and the carrier/service provider.
• Identify whether a problem is related to wiring, equipment, configuration, or the service provider.
• Perform installations, moves, adds, and changes of telephone equipment and wiring.
• Work independently at customer locations and communicate professionally with building personnel and customers.

Building Telecommunications Infrastructure

• Work in MDF and IDF rooms.
• Trace telephone and data cabling.
• Terminate and repair low-voltage wiring.
• Install and troubleshoot telephone jacks and related equipment.
• Work with Cat 3, Cat 5e, and Cat 6 cabling.
• Perform cable testing and troubleshooting.
• Maintain accurate documentation of wiring and service work.

Specialized Telecommunications

Experience with any of the following is highly desirable:

• PBX systems
• VoIP
• SIP
• Analog/POTS replacement
• ATA devices
• Elevator telephone lines
• Fire-panel telephone communications
• Cellular/Internet-based POTS replacement
• Poly, Yealink, Cisco, or similar VoIP equipment
• What We're Looking For

Required Qualifications

• 3+ years of telecommunications, telephone, or low-voltage field-service experience
• Strong understanding of telephone wiring and troubleshooting
• Ability to trace and identify telephone pairs
• Experience working in commercial buildings
• Familiarity with MDFs and IDFs
• Ability to troubleshoot wiring using appropriate test equipment
• Ability to diagnose problems independently
• Good verbal and written communication skills
• Professional appearance and customer-service skills
• Valid driver's license
• Reliable transportation
• Comfortable working independently in the field
• Ability to use an iPhone/iPad for work orders, photographs, and documentation

Preferred Qualifications

• PBX experience
• VoIP/SIP experience
• Experience with POTS replacement
• Experience with analog telephone adapters (ATAs)
• Experience with elevator emergency telephone systems
• Experience with fire alarm/panel communications
• Experience with structured cabling
• Experience with Poly, Yealink, Cisco, or similar equipment
• Familiarity with basic Ethernet/network troubleshooting
• Previous experience providing telecommunications service to apartment/condominium buildings, commercial properties, or HOAs
• Supervisory experience

Education

A college degree is not required.

We value hands-on telecommunications experience over formal education.

BICSI or other industry certifications are a plus but are not required.

Net Voice Now is a Chicago-based managed services provider specializing in business telephone systems, VoIP, analog/POTS replacement, low-voltage communications, and related telecommunications services.

Company Description

Net Voice Now is a Chicago-based managed services provider specializing in business telephone systems, VoIP, analog/POTS replacement, low-voltage communications, and related telecommunications services.