Shift Leader

Position Overview The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures that the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift. Core Responsibilities Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence. Leads shifts that focus on team engagement and guest satisfaction with a commitment to Make Fun Happen. Thinks strategically about maximizing product sales and waste management. Demonstrates a “total store vision” to take ownership of the look and feel of the store. Is knowledgeable about the deployment for the day, and the roles and responsibilities associated. Consistently leverages effective communication on the floor during the shift. Sees the needs of the team and guest and addresses situations before they become problematic. Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks. Takes ownership not only for the current shift but also for the next shift. Ensures that the team is executing SOP and quality standards correctly and consistently. Actively coaches and gives feedback to Team Members to ensure they bring their best DOING and BEING to their role. Trains team on role responsibilities, product knowledge and promotional items. Performs administrative tasks with integrity and to completion, including bank deposits, inventory, store product orders and others as assigned. Acts as a mentor in conversations about career and professional growth. Brings the Core Values to life in all that they do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love. Manages their impact on others and owns decision‑making responsibility as Manager on Duty. Shows resilience under pressure and maintains calm in critical moments. Brings joyfulness to leading the team, serving guests and being a community member. Provides powerful feedback and seeks continuous improvement through coaching. Creates an inclusive and inspiring culture on every shift. Seeks feedback and growth opportunities for their own development. Skills and Qualifications At least 1 year of leadership, restaurant, retail or customer service experience (or trained and approved by Caribou Coffee to serve as a Shift Leader). Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends. Must be at least 18 years of age. High school diploma or GED equivalent (preferred). Valid driver’s license and reliable transportation. Physical Requirements Hearing, speaking and seeing within normal limits. Ability to bend, reach, lift up to 50 pounds, stand for 4 to 8 hours, and accomplish duties with or without reasonable accommodations. Location and Compensation 1080 Highway 96, White Bear Lake, Minnesota 55127 Compensation Range: $12.75 - $21.25 per hour (starting pay is subject to local and state minimum wage regulations). Equal Opportunity Statement Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr