Audio/Visual Technician

Come join our team! Reveille provides a full benefits package include medical/dental/vision, FSA, paid time off, commuting reimbursement, 401K / matching, Wellness subsidies, LTD/STD/AD&D insurance, and salary compensation. We're a team of strategically-minded consultants who focus on prioritizing a work-life balance.

Reveille Group is a strategic advisory consulting firm that supports federal agency clients. We are focused on providing our diverse clients with innovative solutions including technical analysis and development. We are looking to bring on an integral team member to provide support for an existing project. You will function as an AV Technician in Alexandria, VA. This is an on-site role, and we support commuting reimbursement.

Position Summary

The A/V Technician provides hands-on technical support, installation, maintenance, and troubleshooting for audiovisual systems in federal government conference rooms, meeting spaces, and collaboration environments. The technician ensures that meeting room technology is operational, reliable, secure, and ready for scheduled meetings.

This position supports federal government personnel in an on-site environment and collaborates with service desk, endpoint support, network operations, and other IT teams to resolve incidents and service requests in accordance with established service-level agreements (SLAs).

Key Responsibilities
• Provide hands-on technical support for conference rooms, meeting spaces, and collaboration technology.
• Troubleshoot audiovisual equipment, including commercial displays, cameras, microphones, speakers, room controllers, and conferencing systems.
• Support Microsoft Teams meetings and other authorized video conferencing platforms.
• Install, configure, test, and maintain A/V equipment and peripherals.
• Troubleshoot connectivity issues involving HDMI, USB-C, DisplayPort, docking stations, adapters, cabling, display resolutions, and refresh rates.
• Support Logitech Rally Bar systems, Crestron room control systems, conference room hubs, and commercial displays.
• Perform pre-meeting system checks and respond to urgent meeting support requests.
• Create, update, and resolve incidents and service requests in ServiceNow.
• Document troubleshooting steps, resolutions, equipment changes, and recurring issues.
• Escalate complex problems to network, endpoint, collaboration, or engineering teams as appropriate.
• Conduct routine inspections and preventive maintenance of conference room equipment.
• Assist with equipment inventory, replacements, technology refreshes, and A/V deployments.
• Provide professional customer service and technical guidance to government personnel.
• Follow federal customer security policies, configuration standards, and operational procedures.

Required Qualifications
• Demonstrated 3-5 years' experience providing technical support for audiovisual or video conferencing systems.
• Working knowledge of conference room displays, cameras, microphones, speakers, and connectivity equipment.
• Ability to troubleshoot hardware, cabling, signal, and device connectivity issues.
• Experience supporting Windows-based computers and enterprise peripherals.
• Familiarity with ticketing systems and incident management procedures.
• Strong customer service, communication, and problem-solving skills.
• Ability to work on-site at designated federal customer facility.
• Ability to meet HUD suitability and background investigation requirements for Public Trust work.