Rooms Supervisor - Embassy Suites by Hilton San Francisco Airport Waterfront

Rooms Supervisor

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Rooms Supervisor, you're not just overseeing day-to-day rooms division operations you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The Embassy Suites by Hilton San Francisco Airport Waterfront is searching for a Rooms Supervisor to join the team. Join the team at a beautiful 340-suite waterfront hotel overlooking the San Francisco Bay. Team Members enjoy the opportunity to work in a scenic and welcoming environment while receiving Hilton travel benefits, free parking, and complimentary meals in the team member cafeteria. With stunning bay views, spacious all-suite accommodations, and Hilton's commitment to developing its people, this is a great place to build a rewarding hospitality career and grow with one of the world's leading hotel brands.

The ideal candidate will possess:

• Minimum of one year of supervisory experience in hospitality
• Hotel front desk experience
• Schedule flexibility

Here's what you'll do during a typical day:

• Oversee front office operations: Manage front desk functions, including check-in/out, guest relations, and conflict resolution
• Manage housekeeping operations: Oversee daily room assignments, monitor cleaning performance through inspections, and ensure readiness of guest rooms
• Deliver guest service excellence: Ensure high-quality, consistent guest experiences by upholding brand standards and resolving issues with creativity, discretion, and sound judgment
• Oversee service operations: Ensure Front Office and Housekeeping systems and procedures support exceptional service, smooth check-in/check-out, and room readiness
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

In addition, you are responsible for the following job duties:

• Prepare daily forecast of expected arrivals and departures using analysis and judgement skills
• Help resolve customer complaints by conducting thorough research of the situation and the most effective resolution.
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide necessary information to provide guest service in accordance with Hilton standards.
• Supervise front desk staff to insure smooth and efficient operation.
• Complete reports, verify status reports, upload/update room status into property management system.
• Perform linen inventory twice a year.
• Collaborate with Housekeeping department to manage rooms inventory and achieve maximum occupancy and profitability.
• Oversee the Lost & Found
• Coordinate training for front desk and housekeeping team
• Monitor par stock and place orders for office and operating supplies,
• Perform other duties and responsibilities as assigned or required.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) Recharge, relax, and take time for what matters most
• Health & welfare benefits From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to staywe're a great place to work.