Collector

Overview Heritage Federal Credit Union is growing with a focus on helping members and the community. We foster a dynamic and collaborative environment where your contributions make a difference. We are seeking a Collector to join our team. The Collector is responsible for performing collection activities on past-due member accounts, primarily for loans (auto/vehicle, mortgage and home equity, credit cards, and other consumer products). The role focuses on assessing time-sensitive matters such as early delinquencies and total asset loss scenarios. The Collector will maintain communication and relationships with other internal departments and external third parties and provide support on other collection projects as needed. Responsibilities Call, text, and email borrowers on past-due loans to obtain payment and/or set up payment arrangements. Discuss and potentially offer financial arrangements to members on delinquent accounts. Evaluate potential financial arrangement options for members with delinquent accounts to alleviate past-due status. Maintain a current and detailed understanding of past-due consumer loan and mortgage loan products. Perform skip-tracing methods on members without viable contact information. Stay up to date on collection policies and best practices. Adhere to all collection laws and regulations to maintain proper policies and practices. Other duties as assigned. Qualifications/Experience Required High school graduate or equivalent One year of collection or financial industry experience preferred Familiar with default and enforcement clauses Basic understanding of the U.S. Bankruptcy Code Understanding of applicable repossession laws Understanding of real estate collection Basic level proficiency with Microsoft Word, Excel, and Outlook Excellent organizational skills, as well as strong written and verbal communication skills Ability to work accurately and thoroughly Ability to work with a team and independently About Heritage Federal Credit Union Heritage Federal Credit Union is a full-service financial institution with over $1 billion in assets and serves more than 65,000 members in multiple counties across Indiana, Kentucky, and Illinois. As a nonprofit, credit unions provide low-cost financial services to their members and are mission driven. Founded in 1965, Heritage Federal is committed to improving daily lives of those we live and work with, providing members the best financial products and services, and giving back to local communities through donations, sponsorships, and volunteerism. More information can be found at heritagefederal.org. EOE #J-18808-Ljbffr