IAM Analyst

IAM Analyst

This is a 3+ month contract.

Position: IAM Analyst Location: Boston, MA Duration: 3+ months

Position Description:

Responsible for all aspects of identity access administration requests. Collaborates with others in the Identity and Security teams to establish standard operations, new capabilities, as well as provide input on developing access standards and reference frameworks related to Identity Access Management

Daily tasks involve: IT onboarding/offboarding and maintaining security permissions, performing administration and maintenance of identity solutions.

Demonstrates ability to administer on all systems such as Active Directory, Office365 and various EHR and other clinical systems. Gains proficiency in identifying and responding accurately to system account issues related to profiles, group policies and local system configurations.

Primary Responsibilities:

1. Responsible for Level 1 admin providing basic to intermediate account administration. Exceeds end user expectations by meeting established SLA's and customer demands. Drives high customer satisfaction and ensures services align with needs. (essential)

2. Acquires and maintains professional knowledge and skills by participating in training, in-service programs, vendor seminars, etc. to maintain a high level of technical skills. Participates in cross-training, may train other colleagues and acts as an escalation point for the Service Desk and Field Support (essential)

3. Acquires an understanding of centric clinical and core applications with skill/ability to troubleshoot and resolve performance, access and interoperability issues. Possess the ability to perform assessments and diagnosis of problems using remote tools, with skill/ability to perform fixes. (essential)

4. Acquires an understanding of best practices in regards to and departmental policies and procedures. (essential)

5. May contribute to the creation of processes and procedures within our knowledge base. Will work closely with teams to develop standardized workflows. (essential)

Required Qualifications:

1. High School diploma or GED required.

2. 1-3 years related work experience required in 2 plus years of Service Desk and/or identity Access Administration in a large enterprise of end users in a complex MS Windows / MS Office environment.

3. Knowledge of various Operating systems (OS) including but not limited to Windows 10 and MAC OS is required Knowledge of various mobile devices is required, including but not limited to: iOS and Android platforms is required. Knowledge of Network fundamentals is required.

4. Solid experience of Citrix Systems application is required. Solid experience with Microsoft infrastructure (Windows, Active Directory, Exchange, etc.) is required. Solid experience of Microsoft O365 applications is required.

5. May produce complex documents, perform analysis, and maintain databases. Ability to learn quickly and retain knowledge of a wide variety of systems. Knowledge and experience with ITSM systems such as Service Now or Remedy

6. Advanced technical computer skills as required for technical support specific to functional area and related systems