Client Services and Logistics Coordinator

Job Description

Job Description

Applicants Wanted: Client Services & Logistics Coordinator

Please Contact Canyon REO at:

Organize once in a lifetime Grand Canyon river trips for do-it-yourself rafts. Since 1991, Canyon REO has worked with private Grand Canyon boaters to provide support and supplies for an unforgettable wilderness trip. While many experienced boaters have the skills to raft through the Grand Canyon, few have the necessary equipment or desire to plan the logistics of a 16-30 day river trip. Planning a Grand Canyon trip is a massive undertaking for the permit holder and often takes place over one to two years. Canyon REO has developed and refined a program to provide equipment, food, shuttles, and logistical support to these permit holders. We make the long process of planning a private Grand Canyon river trip smooth and easy.

The Client Services and Logistics Coordinator is a key member of Canyon REO’s team. Their job is to oversee the office and trip logistics. They interface with clients at every stage of the trip process from start to finish. They take the lead in communicating directly with clients to ensure that client needs, preferences, and expectations are understood and met. This requires close collaboration with other key staff including food and equipment managers, bookkeepers, administrators, shuttle drivers, and riggers.

JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

·         Direct communication with clients and prospective clients via phone and email.

·         Ability to develop relationships of trust and deliver outstanding customer service.

·         Follow up on customer leads, generate quotes, and sign-up new clients.

·         Plan, schedule, and reserve equipment.

·         Schedule vehicle and client shuttles.

·         Maintain client information, payment status, and trip records.

·         Communicate trip details and changes to other departments.

·         Maintain contact with clients and assist them with trip planning.

·         Maintain an organized and presentable office.

EXPERIENCE AND QUALIFICATIONS:

·         3-5 years’ experience in logistics, customer service, office management, business management, or related fields.

·         Professional writing and speaking skills.

·         Computer literacy, minimally with Microsoft Office and Google Drive.

Preferred: Grand Canyon, rafting, or outdoor expedition experience

SKILLS & ABILITIES:

·         Flexibility and adaptability to address the most pressing client needs of the day.

·         Highly organized, great attention to detail, and excellent planning skills.

·         Ability to collaborate and communicate effectively across all staff and functions.

·         Will do attitude.

·         Must be available some weekends and holidays and adapt to schedule demands.

Primary Location: Flagstaff, Arizona

Work Location: Canyon REO 1619 N. East St. Flagstaff AZ, 86004

Job: Client Services and Logistics Coordinator

Schedule: 40 hours a week, year round

Pay:       $21.00 - $26.00 an hour

Paid Time Off

Health Insurance

Perks:   Flexible schedule and additional time off during slow seasons

A share of tips

Access to river gear